Reneile Michelle Ratshivhunga
IT Support Consultant
Krugersdorp
Summary
Professional IT support specialist with comprehensive experience in resolving technical challenges and optimizing system performance. Known for collaborative approach and achieving consistent results in dynamic environments. Proficient in network management and technical troubleshooting, with reputation for reliability and adaptability.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IT Support Consultant
University of Witwatersrand
Johanessburg
07.2017 - Current
- Company Overview: Wits ICT Service Delivery
- Provide Technical Support
- Train new staff members
- Streamlined help desk processes, improving response times and customer satisfaction rates.
- Generated reports to track performance and analyze trends.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Switchboard Operator
University of Witwatersrand
Johanessburg
09.2017 - 12.2017
- Company Overview: Wits ICT Service Delivery
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Answered calls on 40 ring and engaged customers with friendly, professional demeanor.
Education
Bachelor Of Commerce In Information Technology - Information And Communication Technology
MANCOSA
Johannesburg 01.2025 - Current
Principles of IT Service Management System -
Alison
Online 02.2023 - 05.2023
Some College (No Degree) - Technical Support
Torque IT
Johannesburg 01.2017 - 09.2018
Some College (No Degree) - Matric
S.G Mafaesa Secondary School
Krugersdorp, Kagiso 01.2016 - 12.2016
Skills
Active Directory management
Software installation
Remote support capabilities
VPN configuration
Email administration
System configuration
Remote support
Customer service
Ticket management
Technical issues analysis
Technical troubleshooting
Call center operations
Technical support
Ticketing system proficiency
Complaint resolution
User credential management
Educational Details
S.G Mafaesa Secondary School, Grade 12, 2016, Tshivenda HL, Maths literacy, Geography, Life Science, Life orientation, History, English FAL, Torque IT, Technical Support, Alison, Principles of IT Service Management System (ITSM)
Personal Statement
Well developed interpersonal communication skills, Team spirit, Independent, Self-motivated, Energetic, Enthusiastic, Responsible, To enhance my current competencies and grow personally as an independent.
Full Names
Reneile Michelle
Personal Information
- ID Number: 9607101177080
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 07/10/96
- Gender: Female
- Nationality: South African
- Driving License: Code B
- Marital Status: Single
Timeline
Bachelor Of Commerce In Information Technology - Information And Communication Technology
MANCOSA
01.2025 - Current
Principles of IT Service Management System -
Alison
02.2023 - 05.2023
Switchboard Operator
University of Witwatersrand
09.2017 - 12.2017
IT Support Consultant
University of Witwatersrand
07.2017 - Current
Some College (No Degree) - Technical Support
Torque IT
01.2017 - 09.2018
Some College (No Degree) - Matric
S.G Mafaesa Secondary School
01.2016 - 12.2016