Madeleine Deyzel
Unit Manager - Specialized Unit - Intensive Care
Heidelberg
Summary
Dedicated nursing unit manager with highly developed skills in staff recruiting and training. Committed to promoting best practices by enforcing high standards of care. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Currently seeking a full-time position that offers professional challenges, where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Professional nursing leader equipped to drive patient care excellence and operational efficiency. Strong background in clinical management, staff coordination, and patient advocacy allowing effective contribution to the success of any healthcare organization. Expertise in developing cohesive teams, implementing quality improvement initiatives, and adapting to evolving healthcare needs. Known for fostering collaborative environments and consistently achieving high standards in patient outcomes.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Nursing Unit Manager
Netcare Alberton
07.2024 - 02.2025
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Assessed staffing needs based on census fluctuations while balancing budget constraints, maintaining appropriate nurse-to-patient ratios at all times.
- Spearheaded task force to address staff burnout, enhancing work-life balance through schedule adjustments and support services.
- Conducted performance evaluations for nursing staff, providing constructive feedback to enhance skills and competencies.
- Improved patient satisfaction scores by actively addressing concerns and implementing necessary improvements.
- Successfully managed challenging situations involving patients or families by employing effective conflict resolution techniques.
- Coordinated with healthcare professionals to develop individualized care plans, improving patient outcomes.
- Mentored and guided new nurses through their orientation process, fostering professional growth and development.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Maintained compliance with regulatory requirements through continuous staff education and policy updates.
- Cultivated culture of excellence in patient care, setting and monitoring adherence to high-performance benchmarks.
- Collaborated with physicians to optimize patient treatment plans, resulting in better health outcomes.
Nursing Unit Manager
Lenmed
06.2021 - 05.2024
- Championed empathetic approach towards both patients and their families throughout their stay, resulting in positive feedback from patient surveys.
- Assessed staffing needs based on census fluctuations while balancing budget constraints, maintaining appropriate nurse-to-patient ratios at all times.
- Collaborated with physicians to optimize patient treatment plans, resulting in better health outcomes.
- Successfully managed challenging situations involving patients or families by employing effective conflict resolution techniques.
- Enhanced patient care by implementing evidence-based practices and protocols in nursing unit.
- Mentored and guided new nurses through their orientation process, fostering professional growth and development.
- Coordinated multidisciplinary rounds to promote cohesive decision-making regarding individualized patient needs.
- Improved patient satisfaction scores by actively addressing concerns and implementing necessary improvements.
- Managed daily nursing unit operations, maintaining high standards of patient safety and quality of care.
- Promoted culture of continuous improvement by regularly conducting audits and identifying areas for potential enhancement within unit.
- Increased nurse retention rates by promoting positive work environment and offering regular professional development opportunities.
- Conducted performance evaluations for nursing staff, providing constructive feedback to enhance skills and competencies.
- Oversaw infection control initiatives within unit, resulting in decreased hospital-acquired infection rates among patients under our care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Acting Unit Manager - ICU
Lenmed Ahmed Kathrada
04.2020 - 06.2021
- Responsible for the management of the unit, staffing, stock, and overall efficiency of both units
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Contributed to hospital-wide quality improvement initiatives by identifying areas of opportunity within the unit and implementing best practices.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Clinical Facilitator Specialized Units
Lenmed
08.2018 - 01.2020
- Part of development of the Short Learning Program for the Registered nurses in the Intensive care units
- Actively participated in hospital-wide committees focused on enhancing the overall quality of care provided to patients.
- Assisted with recruitment efforts by interviewing prospective candidates and evaluating their potential fit within the organization''s culture and values.
- Implemented quality improvement initiatives that resulted in measurable improvements in key performance indicators related to patient safety and satisfaction.
- Led the development of policies and procedures aimed at standardizing care delivery across all units within the facility.
- Served as a resource for nursing staff, providing guidance on best practices in patient care and assisting with challenging cases.
- Facilitated hands-on training sessions for nursing staff, increasing their confidence in performing complex procedures and improving overall quality of care.
Registered Professional Nurse and Shift leader
Netcare Union Hospital
01.2010 - 02.2018
- Worked as a Registered Professional Nurse and Shift leader
- Mentored new nurses, sharing clinical expertise and fostering a supportive learning environment.
- Assisted physicians during examinations and procedures, ensuring smooth workflows and positive patient experiences.
- Collaborated with interdisciplinary teams for optimal patient care and efficient resource utilization.
- Promoted infection control practices by maintaining strict adherence to sanitation standards and protocols throughout the unit.
- Implemented evidence-based practices in daily nursing activities, promoting best patient outcomes.
- Actively participated in quality improvement initiatives to enhance overall healthcare delivery within the facility.
- Handled emergency situations calmly while implementing appropriate interventions, stabilizing patients and preventing further complications.
- Participated in continuous professional development opportunities staying updated on advancements in nursing practice.
- Served as a liaison between patients, families, and healthcare providers for clear communication of treatment plans and progress updates.
- Provided compassionate end-of-life care for terminally ill patients, offering emotional support for families during difficult times.
- Improved patient outcomes by consistently providing high-quality nursing care and timely interventions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Registered Professional Nurse - Post Basic Student
Netcare Union Hospital
01.2009 - 12.2009
- Trained in both General ICU and Cardiac ICU to complete Diploma in Critical Care
- Brought new perspectives to classroom discussions with materials found during independent research.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Took extensive notes to document lessons and further solidify learning objectives.
- Conducted research projects, gathering data and information from a variety of sources.
- Conducted ongoing professional development training to stay current with educational trends and enhance instructional strategies further benefiting students'' success outcomes.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Higher Certificate in Management And Leadership - Business Management
Henley Business School
Sandton, South Africa 04.2023 - Current
Certificate - Chronic Renal And Dialysis Care
BBraun
06.2013 - 08.2013
Diploma in Critical Care - Nursing Science
Netcare Education
01.2009 - 12.2009
Diploma in General Nursing - Nursing Science
Netcare Education
01.2007 - 12.2008
Skills
Adaptability and Flexibility
Compassionate care
Nursing expertise
Clinical leadership
Quality improvement
Staff development
Teamwork and collaboration
Patient education and counseling
Problem-solving abilities
Adaptability and flexibility
Critical thinking
Additional Information
I have solid experience in many disciplines such as trauma, neuro, renal, burns and more. I also have knowledge on cardiac output monitoring, CVVHD, ABG analysis and ICP monitoring. As shift leader, I assisted doctors with insertion of CVP, ICD, ICP and even laparotomies in the ICU environment. I enjoy doing on the spot training and sharing knowledge. I am a strong leader and good interpersonal skills. I am committed to excellence in my work. I have been a unit manager for since 2020, and had since then turned around both the unit, from being units with high staff turn around to units that have all positioned filled. I have also, since then, uplifted the skills of all staff with introduction to more advanced equipment. We had to nr 1 spot of highest survival rate in Gauteng during the Covid Pandemic. I am nearly completed with my course at Henley Business school, where I have uplifted my skills and knowledge to be a transformation leader.
Personal Information
- Identification Number: 8201200057087
- Dependents: 3 Children
- Date of Birth: 01/20/82
- Driving License: Code 08
- Marital Status: Married
Sanc
14669170
References
- Magda Van Vuuren, Nursing service manager, Lenmed Ahmed Kathrada, 0829533456
- Lettie Swanepoel, Nursing unit manager, Netcare Alberton, 0763179069
- Nomalanga Shabangu, Nursing unit manager, Netcare Alberton, 0749078582
Timeline
Nursing Unit Manager
Netcare Alberton
07.2024 - 02.2025
Higher Certificate in Management And Leadership - Business Management
Henley Business School
04.2023 - Current
Nursing Unit Manager
Lenmed
06.2021 - 05.2024
Acting Unit Manager - ICU
Lenmed Ahmed Kathrada
04.2020 - 06.2021
Clinical Facilitator Specialized Units
Lenmed
08.2018 - 01.2020
Certificate - Chronic Renal And Dialysis Care
BBraun
06.2013 - 08.2013
Registered Professional Nurse and Shift leader
Netcare Union Hospital
01.2010 - 02.2018
Diploma in Critical Care - Nursing Science
Netcare Education
01.2009 - 12.2009
Registered Professional Nurse - Post Basic Student
Netcare Union Hospital
01.2009 - 12.2009
Diploma in General Nursing - Nursing Science
Netcare Education
01.2007 - 12.2008
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