Maboku Ephraim Mokgohlwa
Pretoria
Summary
Dedicated Team Member with strengths in client relations management. Drives customer satisfaction by resolving complaints swiftly and effectively. Upholds brand standards in every interaction, reinforcing customer trust and loyalty.
Overview
25
25
years of professional experience
Work History
Team Member
Companies and Intellectual Property Commission
Pretoria
02.2001 - Current
- Assisted in refining learning processes to enhance performance and achieve better results.
- Addressed customer complaints with understanding and professionalism, resolving issues quickly to uphold customer trust.
- Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
- Worked collaboratively to complete daily operational tasks against team targets.
- Drove team success by completing allocated tasks quickly and accurately.
- Assisted in the training of new team members, sharing knowledge and best practices to support their development.
- Complied with health and sanitation practices and procedures.
- Participated in team meetings, contributing ideas for improving service delivery and operational efficiency.
- Addressed customer enquiries with detailed product knowledge, providing recommendations that met their needs and preferences.
- Resolved customer disputes and guaranteed positive outcomes for maximum satisfaction.
- Upheld brand standards and values in every customer interaction, representing the organisation positively.
- Analysed customer feedback to identify areas for improvement, contributing to strategies that enhanced service quality.
- Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
- Utilised conflict resolution skills to mediate disputes among team members, fostering a harmonious working environment.
- Supported team members in navigating challenges to improve overall service delivery.
Education
NVQ Level 5 - Advanced Project Management
Modules
. The Project Management Framework
. Project Management for Development and Upliftment
. Project Management Processes
. Project Human Resource Management
. Strategic Project Management
. Project Time Mnagement
. Project Cost Management
. Project Procurement Management
. Project Quality Management
. Project Risk Management
. Project Communications Management
. Information Technology For Project Management
Skills
- Client relations management
- Teamwork and cooperation
- Delivery optimization
- Conflict mediation
- Customer feedback analysis
- Product knowledge
- Adaptive problem solving
- Time management
- Attention to detail
- Operational efficiency
- Team support
- Punctuality
- Reliability
- Task prioritisation
Languages
English
Advanced
C1
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
- Recognised by management for good behaviour and hard work, leading to increased efficiency.
- Being customer-centric
Timeline
Team Member - Companies and Intellectual Property Commission
02.2001 - Current
University of South Africa (UNISA) - NVQ Level 5, Advanced Project Management