Stephan Hill

• Lead a high-performing online sales team responsible for recruiting students into short courses and full-time programs.
• Develop and refine sales strategies to meet enrollment targets, improve lead conversion, and drive revenue.
• Collaborate with marketing and academic departments to align sales messaging and student support processes.
• Oversee CRM optimization (HubSpot/Pipedrive) to ensure accurate tracking and timely follow-up with leads.
• Provide ongoing performance coaching and development for sales consultants.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Key Account Management and B2B Sales:

• Successfully managed a portfolio of corporate and B2B clients, generating a total revenue of R21 million over the past five years.
• I secured and currently manage Vodacom South Africa, one of our largest accounts, which I brought on board in October 2024.
• Solely responsible for overseeing the Vodacom account, which contributes R3 million in quarterly revenue.
• Proven ability to build and maintain strategic client relationships, drive revenue growth, and exceed sales targets in a competitive environment.

• Conducted personalised consultations with prospective students, guiding them through the application and enrolment journey.
• Maintained detailed lead records and provided feedback to marketing on campaign performance.
• Acted as the bridge between prospective students and internal teams to resolve issues and improve experience.

• Oversaw operational processes for a digital learning start-up, ensuring smooth backend and learner workflows.
• Developed standard operating procedures and improved communication channels with learners.
• Managed enrolment processing, learner support queries, and reporting dashboards.

• Coordinated onboarding, facilitator scheduling, and course setup for executive short courses delivered online.
• Managed operational reporting, course tracking, and academic calendar alignment with USB-ED partners.
• Supported continuous process improvement initiatives to enhance student experience.

• Supervised the student success and telesales floor teams, ensuring adherence to SLAs and sales KPIs.
• Delivered on-the-floor training and managed escalated issues from student interactions.
• Supported scheduling, quality assurance, and onboarding of new hires.

• Led a regional sales team responsible for enrolments into tech and leadership programmes.
• Implemented sales coaching strategies and provided daily oversight of sales performance.
• Collaborated with academic, tech, and support teams to ensure enrolment alignment.

• Managed a team of telesales agents in a high-volume call centre environment.
• Conducted performance reviews, skills coaching, and incentive planning to improve results.
• Analysed call metrics and contributed to customer engagement strategies.

• Led an international customer service team supporting global clients.
• Maintained quality assurance standards and escalated issue resolution processes.
• Delivered leadership training and staff development planning.