Lydia Kegomoditswe Tlhakanye

As a Student loan Collections Consultant, my key responsibilities are the following:

• Initiate and manage payment arrangements with clients via calls and emails.
• Educate clients on consequences of no- payment and encourage resolution.
• Escalate long-delinquent account to legal after 90 days or 12 months of unsuccessful contact.
• Regularly exceed daily performance targets, demonstrating commitment and efficiency.
• Completed full training on upgraded collections platform.
• Assist team leader with printing and distributing daily performance reports
• Handle sensitive financial interactions with discretion and professionalism