Summary
Overview
Work History
Education
Skills
Certification
Driver's license
References
Timeline
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Lwandile Phil Goniwe

IT Support Engineer
Centurion , Gauteng

Summary

Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.

Overview

2026
2026
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
4
4
Languages

Work History

IT Support Engineer

House Of Experts
4 2024 - Current


  • Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.
  • Implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Enhanced system performance by optimizing VMware configurations and settings.
  • Championed IT best practices through effective communication, training sessions for non-technical staff members.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
  • Enhanced network security by implementing advanced threat detection and prevention systems.
  • Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
  • Recovered critical data for clients by utilizing advanced data recovery and backup techniques, Data loss prevention policy, retention policy.
  • Ensured compliance (POPIA, HPCSA, ISO) with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Managed Active Directory domain services, ensuring efficient user account administration and group policy enforcement.


IT System Support

Bayteck Fire Cc
07.2023 - 03.2024
  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Maintained documentation of IT systems, standard operations procedure for easy reference by team members.
  • Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
  • Enhanced server performance by optimizing configurations and implementing regular updates.
  • Contributed to end-user security awareness training programs, promoting a strong organizational security culture.

IT System Administrator

Ultimate Cloud Solutions
01.2021 - 07.2023
  • Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
  • Streamlined helpdesk processes for faster response times to client inquiries.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

IT Intern

Nelson Mandela University
01.2020 - 12.2020
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Assisted in the deployment of new hardware devices, ensuring seamless integration into existing infrastructure.
  • Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
  • Delivered training sessions to staff members on various technology topics, enhancing their proficiency in using tools effectively.
  • Managed software installations and upgrades, maintaining optimal system functionality at all times.

Education

National Diploma in Information Technology - Information Technology: Communication Networks

Nelson Mandela University
02.2016 - 04.2020

Skills

Remote Diagnostics and support

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Certification

ITIL 4 Foundation (inprogress)

Driver's license

Code 10

References

  • Shebo Mathabatha, Operations Manager, House Of Experts, Shebo@expertsonthego.co.za, 072 953 2899 / 012 955 1111
  • Jack Page, IT Senior engineer and CFO, Bayteck Fire, pagejack@bayteck.co.za, 011 314 1712 / 082 570 3868
  • Romeo Pakade, Senior Auditor, Auditor General romeo@ag.co.za 067 790 5724 / 012 426 8000

Timeline

Certified Ethical Hacker (CEH), Cisco

10-2025

CompTIA Security+

02-2025

Certified Microsoft Certified: Azure Fundamentals

10-2024

ITIL 4 Foundation (inprogress)

09-2024

Introduction to cybersecurity, Cisco

01-2024

Cybersecurity threat management, Cisco

01-2024

IT System Support

Bayteck Fire Cc
07.2023 - 03.2024

IT System Administrator

Ultimate Cloud Solutions
01.2021 - 07.2023

IT Intern

Nelson Mandela University
01.2020 - 12.2020

CCNA Routing and Switching: Routing and Switching Essential

12-2018

National Diploma in Information Technology - Information Technology: Communication Networks

Nelson Mandela University
02.2016 - 04.2020

IT Support Engineer

House Of Experts
4 2024 - Current

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Lwandile Phil GoniweIT Support Engineer