Lwandile Phil Goniwe
IT Support Technician
Lonehill, Sandton,Johannesburg
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Network Administrator
Bayteck Fire Cc
Johannesburg
07.2023 - Current
- Assist end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution.
- Responsible for supporting and maintaining the efficiency and optimal performance of various hardware and software systems and applications.
- Serving as the first point of contact for IT Support within seven different sites across South Africa and assist employees on all IT related issues.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installation, debugging, configuration, and maintenance of devices like desktop computers, laptops, printers.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Authored documentation for system configuration and troubleshooting.
- Monitored Windows 2012 server daily, run updates, daily backup and restore when necessary.
- Adding and removing users on the company database.
- Resetting and deleting user accounts when necessary.
- Microsoft 365 administration and SharePoint maintenance daily
- Identified and immediately resolved issues with devices used by company technicians.
- Running daily invoice and sales reports and reports to company CFO as part of our daily meetings.
- Working hand in hand with sales and Accounts Administration department resolving all It related issues when creating sales orders, quotations and doing invoices using our system software BPO.
- Approve Purchase requisitions for purchase order.
- Working with CO3 Technologies analysts for maintenance and support to our systems on Business Process outsourcing and Customer Relationship Management.
- Register all IT equipment in Asset register.
IT Technician
Cloud Solutions
Johannesburg
01.2001 - 01.2021
- Performed troubleshooting for Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Integrated data, voice, and video networks for use in multi-site installations.
- Established robust infrastructure and data capacity for new applications.
- Maintained office PCs, networks, and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and laptops.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Configured systems according to prescribed software and hardware frameworks.
IT Technical Support Intern
Nelson Mandela University
Port Elizabeth
01.2012 - 01.2020
- Installed application software and upgrades, virus protection, and drivers.
- Tested systems to identify root causes to problems and uncover bugs.
- Replaced defective components and upgraded office equipment per technology plan.
- Researched problems and used technical documentation to apply solutions.
- Monitored and logged daily server tasks and reports
- Supported team in backup and restoration of Microsoft SQL databases.
- Resolved Internet and wireless and wired network access problems.
- Helped department set up equipment for meetings, events, and operations.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Education
National Diploma - Information Technology: Networks
Nelson Mandela University
02.2016 - 05.2019
Skills
Network repairs and maintenance
Certification
CCNA Routing and Switching: Routing and Switching Essential
Drivers Licence
Code 10
Reference
Jack Page - Bayteck Fire IT department supervisor /CFO 011 314 1712 / 082 570 3868 pagejack@bayteck.co.za
Wasim Khan - CO3 Software support/ nucleus analyst 0861 263 832 / 083 549 6343 wasim.khan@co3.co.za
Tim Mzizi - Ultimate Cloud Solutions - Senior network engineer. 073 925 3194 / 010 109 8078 operations@cloudsolutions.co.za
Timeline
Network Administrator
Bayteck Fire Cc
07.2023 - Current
CCNA Security
01-2019
CCNA Routing and Switching: Connecting networks
06-2018
CCNA Routing and Switching: Scalling Networks
01-2018
CCNA Routing and Switching: Routing and Switching Essential
01-2017
National Diploma - Information Technology: Networks
Nelson Mandela University
02.2016 - 05.2019
IT Technical Support Intern
Nelson Mandela University
01.2012 - 01.2020
IT Technician
Cloud Solutions
01.2001 - 01.2021
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