LUZANNE KROEP
Pharmacist Assistant Post Basic Qualified
Pretoria
Summary
Talented assistant who excels in team work, planning, and organizational skills developed during a successful career. Excellent analytical approach, especially with regards to problem solving or assisting with admin-related queries. Diligent in work assigned while still being efficient and accurate.
Overview
17
17
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Pharmacist Assistant Post Basic Qualified
Dischem
09.2023 - Current
- Assisting in any admin related tasks and queries.
- Responding to inquiries from callers seeking information.
- Resolving customer problems and complaints.
- Solving medical-aid queries timeously, including chronic and oncology claims.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Ensured effective medication management by educating patients and caregivers on proper usage and storage techniques.
- Restocked pharmacy shelves with supplies and medicines.
Pharmacist Assistant Post Basic Qualified
Dischem
04.2019 - 09.2023
- Dispensed medications safely and resolved and reported unusual occurrences to promote patient safety
- Using pharmacy software to establish and maintain patient profiles and records according to the pharmacy SOP
- Cleaned dispensary and organized shelves according to the pharmacy SOP and GPP conditions
- Collaborated with patients, my colleagues and other health care professionals (e.g
- Medical-aid personnel) to support and enhance patient care
- Prioritized work and prepared repeat prescriptions for delivery or collection under direct supervision of the pharmacist
- Processed new prescriptions in-store under the direct supervision of the pharmacist
- Efficiently assisted customers with all their pharmacy needs such as locating merchandise and answering service questions
- Offering medical advice to patients
Pharmacist Assistant Learner post basic
Dischem Claremont
09.2017 - 09.2018
- Dispensing of medication at the self-medication counter
- Loading of prescriptions
- Monitoring script-tracking and investigating amounts still payable
- Monitoring the fridge temperature and cleaning the fridge
- Monitoring the room temperature of the Dispensary
- Identifying short-dated stock, dormant stock or damaged stock and making the manager aware of such items
- Receiving to-follow stock, printing and packing the to-follow and contacting the patient to collect their medication owed to them
Pharmacist Assistant Post Basic Qualified
Cape Pharmacy (Dischem Claremont)
03.2016 - 03.2018
- Working under the direct supervision of the pharmacist to dispense prescription medication (new prescriptions and repeat prescriptions)
- Dispensing of over the counter medication and well as offering advice to patients when requested
- Picking of call center as well as medexpress orders
- Completing medexpress paperwork and updating the systems (e.g updating or cancelling orders)
- Helped to improve the SOP for medexpress to-follow procedures, updates, cancellations and queries for the Dischem Claremont store
- Assisting with the negative stock list and investigating any concerns or irregular stock counts
- Ordering of stock, including to-follows, fridge lines, emergency orders and bulk stock
- Assisting the manager with regards to managing stock in the dispensary, including: Identifying short-dated stock and making the staff aware of the items, Clearly marking short-dated stock from other branches, Identifying and monitoring dormant stock (and moving said stock to different branches that shows regular usage)
- Creating Purchase orders on SAP for orders or interbranches (IBT) between pharmacies
- Writing off expired or damaged stock on SAP
- Investigating why stock expired e.g
- By the FIFO principle not being applied, stock received short-dated from wholesalers, staff members not checking their shelves regularly or dormant stock not being moved
- Writing consumables off on SAP or for clinic usage e.g for blood glucose checking
- Monitoring clinic and dispensary consumables e.g polytops
- Monitoring fridge temperatures
- Investigating outliers and checking the fridge when the alarm goes off (temperature is out of range)
- Monitoring of script tracking of the staff and investigating scripts still payable: due to errors at the till point, Due to negligence or errors made by the dispensers
Pharmacist Assistant learner basic
Dischem (Claremont)
06.2016 - 06.2017
- Unpacking of stock
- Picking medexpress orders
- Picking call centre orders
- Doing the lunch roster daily for staff members
Assistant Manager
Pharmacy @ Spar Stanger
11.2014 - 10.2015
- Managing schedule one and two rep orders
- Dispensing of prescriptions (cash and medical-aid)
- Receiving, managing and invoicing stock and related admin
- Designed the filing system for the invoices and bulk stock control levels, resulting in a more streamlined and effective process
- Designed the return policy for stock
- Assisting with duties related to the banking of cash, petty cash and the admin thereof
- I helped to improve the existing system to allow for easier reconciliation (balancing) of figures
- Planning promotions and the related marketing thereof
- Planning promotions, which include competitions, contacting sponsors and designing the relevant posters and adverts
- Planning the weekly specials for the Express (local) newspaper
- Managing front shop rep orders
- Overseeing and checking the Assistant stock controller's work
- Assisted with the training of new personnel
Stock controller
Pharmacy @ Spar Stanger
01.2014 - 10.2014
- Receiving and managing stock
- Posting of invoices
- Helped to update the invoice filing system to a computerized (excel) system
- Point of sales on the weekends
Remittance Controller
Pharmacy @ Spar Stanger
11.2013 - 01.2014
- Receiving remittances and reconciling them on the computer systems
Casual Team Member
Umthlatuze Pharmacy Group
02.2008 - 05.2008
- Assisting customers with product knowledge and queries
- Point of sales: Cashier
- Counting and unpacking of stock
- Maintaining customer accounts on the necessary systems
Education
Pharmacist Assistant post basic qualified -
HSA
High School - Afrikaans, English, Maths, Accounting, Biology, Science, Geography, Life sciences
Hoerskool Richarsbaai
Richardsbay, Kwa-Zulu NatalAccounting
Skills Academy
Centurion12-2026
Skills
SAP
Unisolve
Exprocure
Attention to detail, especially under time constraints
Reliability
Problem solving, including conflict de-escalating and resolution
Supporting team members and sharing responsibilities
Word, Excel, Teams, Zoom, Powerpoint
Pharmacy Operations
Drug Inventory Control
Cycle stock counts
FIFO inventory handling
Additional Information
- Final year in Bcompt Management Accounting (2022)
- Covid-19 vaccinated
- Certified in First Aid, 08/01/14
Hobbies
I enjoy being creative through arts and crafts, including scrapbooking, painting, diamond dotting and other crafts. These crafts help me relax, but they also teach me valuable skills. These crafts have helped me understand better time management, how to manage frustrations, planning and organizing, resource management as well as growing my emotional intelligence.
Timeline
Pharmacist Assistant Post Basic Qualified
Dischem
09.2023 - Current
Pharmacist Assistant Post Basic Qualified
Dischem
04.2019 - 09.2023
Pharmacist Assistant Learner post basic
Dischem Claremont
09.2017 - 09.2018
Pharmacist Assistant learner basic
Dischem (Claremont)
06.2016 - 06.2017
Pharmacist Assistant Post Basic Qualified
Cape Pharmacy (Dischem Claremont)
03.2016 - 03.2018
Assistant Manager
Pharmacy @ Spar Stanger
11.2014 - 10.2015
Stock controller
Pharmacy @ Spar Stanger
01.2014 - 10.2014
Remittance Controller
Pharmacy @ Spar Stanger
11.2013 - 01.2014
Casual Team Member
Umthlatuze Pharmacy Group
02.2008 - 05.2008
High School - Afrikaans, English, Maths, Accounting, Biology, Science, Geography, Life sciences
Hoerskool Richarsbaai
Pharmacist Assistant post basic qualified -
HSA
Accounting
Skills Academy