Lutendo Martia Masithulele
Johannesburg, Northriding
Summary
Customer-focused professional with a strong background in customer service, sales, and administrative support. Skilled in client relationship management, problem-solving, and delivering high-quality service experiences. Proven ability to handle customer inquiries efficiently while maintaining a positive and professional attitude. Seeking a customer service position to leverage my communication skills and enhance customer satisfaction.
Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Several years of success supporting client financial goals through astute investment guidance.
Overview
9
9
years of professional experience
Work History
Financial Advisor
Old Mutual
03.2021 - 03.2023
- Delivered high-quality customer service and maintained strong client relationships.
- Provided financial solutions aligned with customers' goals and compliance frameworks.
- Educated clients on available financial products and services.
- Achieved and exceeded performance targets, earning a Certificate of Merit in 2022.
Educator’s Assistant
Department of Education
Limpopo
01.2020 - 12.2020
- Assisted in planning and organizing daily classroom activities.
- Managed administrative tasks such as filing, scanning, and printing documents.
- Helped coordinate class schedules and ensured a smooth learning environment.
Service Consultant
Call Solutions
Randburg
01.2014 - 01.2016
- Assisted customers with inquiries and resolved service-related issues efficiently.
- Managed inbound and outbound calls, ensuring client satisfaction and retention.
- Conducted cold calls to acquire new clients and promote services.
- Delivered exceptional sales and marketing support to drive business growth.
Education
N4-N6 Certificates - Business Management
Capricorn FET College
Polokwane01.2008
High School Diploma -
Edison Nesengani Secondary
Limpopo12-2007
Skills
- Customer service
- Communication skills
- Problem solving
- Time management
- Negotiation techniques
- Presentation skills
- Team collaboration
- Mergers and acquisitions M&A
- Relationship building and management
- Time management abilities
- Sales and marketing
- Customer referrals
- Financial products knowledge
- Written communication
- Client relations
- Active listening
- Customer complaint resolution
- Task prioritization
- Team building
- Interpersonal skills
- Technical analysis
- Ethical standards
References
Available upon request.
Certifications And Achievements
Certificate of Merit for Outstanding Sales Performance, Old Mutual, 2022
Languages
English
Proficient
C2
Timeline
Financial Advisor
Old Mutual
03.2021 - 03.2023
Educator’s Assistant
Department of Education
01.2020 - 12.2020
Service Consultant
Call Solutions
01.2014 - 01.2016
N4-N6 Certificates - Business Management
Capricorn FET College
High School Diploma -
Edison Nesengani Secondary
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