Rifilwe Amanda Oupa
Mbombela , 401 Tekwane south
Summary
Dynamic Financial Advisor with a proven track record at Empower Financial Services, excelling in client relationship management and new business generation. Leveraged extensive product knowledge to enhance sales strategies, achieving significant growth in add-ons. Adept at payment processing and delivering exceptional customer service, driving client satisfaction and loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Advisor
Empower Financial Services
Mbombela
07.2022 - 04.2025
- Maintained extensive knowledge of insurance products to provide detailed specifications to
- Increased add-ons by making recommendations based on client
- Liaised with customers and answered queries through email, webchat and
- Responded quickly to client requests with excellent systems
- Processed client paperwork to calculate premiums and enrol in insurance
- Responded promptly to product queries by providing quotes, securing new business, policy renewals, and processing mid-term
- Complied with all approved procedures, customer service standards and external
- Handled inbound calls from prospective customers and capitalised on sales
- Utilised sales and negotiation skills to complete sales pitches and
Assistant Store Manager
Lemonade Stores
Mbombela
01.2017 - 05.2022
- Delegated work based on sales targets and individual employee strengths.
- Addressed customer issues to guarantee swift and successful resolution.
- Empowered sales team to maximise sales revenue and exceed corporate goals.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Completed audits and risk assessments to achieve regulatory compliance.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Processed cash and card payments efficiently, returning change with absolute accuracy.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Scheduled store shifts using retail scheduling software.
- Trained and supervised team to deliver on store sales targets.
- Fostered positive relationships with customers and suppliers.
- Built store brand through successful advertising and visual merchandising strategies.
- Developed new promotions and product lines to exceed sales targets.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Strengthened team performance by attracting and developing top talent.
Cashier
Shoprite
Mbombela
02.2015 - 11.2016
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Packed purchased items properly to prevent damage to delicate products.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Trained new team members in cash register operation, stock procedures and customer service.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Maintained neat and clean shop floor and storage areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Maintained clean, tidy and organised checkout areas.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
Packer and crane operater
Delta E.M.D
Mbombela
06.2011 - 12.2014
- Reduced safety risks, safely operating packaging machinery to manufacturer requirements.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Worked safely in a temperature-controlled environment, storing stock effectively to avoid product damage.
- Transported pallets and heavy stock using forklift equipment.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Maintained quality control standards through assessments and observation, ensuring safety procedures were followed.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Accurately assembled and packed products on production lines, ensuring completed products met dispatch standards.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Sales Assistant
Sportsman’s warehouse
Mbombela
01.2009 - 05.2011
- Showcased product features and benefits to drive sales.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Promoted sales and special offers for discounts and merchandise options.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Education
Certificate of Higher Education - Machine engineering, engineering maths , fitter and turner
Brooklyn College
Mbombela Certificate of Higher Education - English, Afrikaans , Life Orientation , Accounting , Life Science and Tourism
Valencia combined school
Mbombela Skills
- Salesforce
- Customer liaison
- Payment Processing
- Product knowledge
- Sales strategies
- New business generation
- Product and service knowledge
- Stock counting
- Online sales
- POS Systems
- Returns
- Customer Service
- Cash management
- Insurance product knowledge
- Client relationship management
- Financial analysis
- Financial advising
Additional Information
REFERENCES
COMPANY NAME : Empower financial services
POSITION : Account Manager
CONTACT PERSON : Nomcebo Nhleko
CONTACT NUMBER: 071 374 1385
COMPANY NAME : Lemonade Stores
POSITION : Area Manager
CONTACT PERSON : Paul Grobler
CONTACT NUMBER: 060 730 4004
Certification
- License C1
- Mobile
Timeline
Financial Advisor
Empower Financial Services
07.2022 - 04.2025
Assistant Store Manager
Lemonade Stores
01.2017 - 05.2022
Cashier
Shoprite
02.2015 - 11.2016
Packer and crane operater
Delta E.M.D
06.2011 - 12.2014
Sales Assistant
Sportsman’s warehouse
01.2009 - 05.2011
Certificate of Higher Education - Machine engineering, engineering maths , fitter and turner
Brooklyn College
Certificate of Higher Education - English, Afrikaans , Life Orientation , Accounting , Life Science and Tourism
Valencia combined school