Lusanda Demitria Ngobese
Regional HR Manager
Durban
Work Preference
Summary
Experienced Human Resources professional with extensive expertise in Employee Relations, Recruitment & Selection, Payroll Administration, Labour Relations, Performance Management, and HR Operations within retail and corporate environments. Proven ability to support multi-site operations, manage disciplinary processes up to CCMA level, coordinate HR compliance, and partner with management to drive organizational performance. Strong background in HR administration, employee engagement, labour legislation, and people development across large regional structures.
Overview
6
6
Languages
20
20
years of professional experience
Work History
Regional HR Manager
Refinery - A Division of Pepkor Trading
10.2025 - Current
- Manage recruitment, selection, and onboarding processes for multiple regions and stores.
- Conduct interviews, assessments, and make hiring recommendations for C and B band positions.
- Provide HR support across multiple operational stores.
- Guide line managers on labour legislation, disciplinary procedures, grievances, and misconduct management.
- Facilitate disciplinary hearings, incapacity investigations, and Section 189 consultations.
- Represent the organisation at CCMA conciliation and arbitration proceedings.
- Coordinate employee development plans and training interventions.
- Monitor compliance with labour legislation and company policies.
- Conduct regular store visits to ensure legislative and operational compliance.
- Drive organisational culture, employee engagement, and performance management processes.
- Provide HR analytics and people reporting to support strategic decision-making.
Regional HR Manager
Shoe City - A Division of Pepkor Trading
07.2019 - 10.2025
- Manage recruitment, selection, and onboarding processes for multiple regions and stores.
- Conduct interviews, assessments, and make hiring recommendations for C and B band positions.
- Provide HR support across 55+ stores nationwide.
- Guide line managers on labour legislation, disciplinary procedures, grievances, and misconduct management.
- Facilitate disciplinary hearings, incapacity investigations, and Section 189 consultations.
- Represent the organisation at CCMA conciliation and arbitration proceedings.
- Coordinate employee development plans and training interventions.
- Monitor compliance with labour legislation and company policies.
- Conduct regular store visits to ensure legislative and operational compliance.
- Drive organisational culture, employee engagement, and performance management processes.
- Provide HR analytics and people reporting to support strategic decision-making.
- Successfully managed employee relations matters across multiple provinces.
- Strengthened compliance processes and labour relations support within operational stores.
- Supported leadership teams in improving HR processes and people management practices.
Human Resources Administrator
Shoe City - A Division of Pepkor Speciality
04.2016 - 06.2019
- Managed HR and payroll administration processes.
- Coordinated employee appointments, terminations, transfers, and contractor onboarding.
- Maintained personnel records and HR documentation.
- Compiled monthly HR reports, recruitment statistics, and disciplinary hearing reports.
- Assisted with recruitment administration and interview coordination.
- Prepared meeting minutes, discussion records, and HR reports.
- Supported Regional HR Management with operational HR activities.
- Promotion opportunity.
Store Administrator
Woolworths South Africa
08.2010 - 03.2016
- Managed payroll administration, leave processing, overtime, and staff scheduling.
- Coordinated onboarding, transfers, and termination administration.
- Maintained compliance with payroll and HR policies.
- Managed maternity leave administration and COIDA documentation.
- Processed payroll interfaces and scheduling reports.
- Conducted risk analysis reporting and staff administration support.
- Career growth opportunity.
Data Capturer
Super Group
09.2008 - 06.2009
- Captured and maintained operational and administrative records.
- Assisted with data accuracy and reporting processes.
- Retrenchment.
ETQA Coordinator
Knowledge Quest Consulting Services
05.2007 - 09.2008
- Coordinated training administration and ETQA processes.
- Maintained learner records and training documentation.
- Assisted with compliance and quality assurance administration.
- Contract ended.
Receptionist
Workers Academy of Insurance
09.2006 - 04.2007
- Managed reception duties and office administration.
- Assisted with scheduling, communication, and client support.
- Contract ended.
Education
Bachelor of Commerce - Human Resource Management
Boston City Campus & Business College
12-2026
Certificate in General Management - Leadership & Emotional Intelligence
Stellenbosch Graduate Institute
12-2020
Higher Certificate - Human Resource Management
Boston City Campus & Business College
12-2018
Skills
Employee Relations & Labour Law
CCMA Representation
Recruitment & Selection
Performance Management
HR Administration
Payroll Administration
Training & Development
Disciplinary & Grievance Handling
Employment Equity
HR Reporting & Analytics
Conflict Resolution
Professional References
- Granny Tabana, Store Manager - Woolworths, 082 492 8253
- Matthews Serati, HR Manager - Pepkor Brands, 066 303 0366 / 021 900 3500
- Arlene Reilly-Spence, HR & Training Development Manager - Pepkor (Shoe City), 082 465 6790 / 021 900 3500
Timeline
Regional HR Manager
Refinery - A Division of Pepkor Trading
10.2025 - Current
Regional HR Manager
Shoe City - A Division of Pepkor Trading
07.2019 - 10.2025
Human Resources Administrator
Shoe City - A Division of Pepkor Speciality
04.2016 - 06.2019
Store Administrator
Woolworths South Africa
08.2010 - 03.2016
Data Capturer
Super Group
09.2008 - 06.2009
ETQA Coordinator
Knowledge Quest Consulting Services
05.2007 - 09.2008
Receptionist
Workers Academy of Insurance
09.2006 - 04.2007
Higher Certificate - Human Resource Management
Boston City Campus & Business College
Certificate in General Management - Leadership & Emotional Intelligence
Stellenbosch Graduate Institute
Bachelor of Commerce - Human Resource Management
Boston City Campus & Business College