Lureez Hughes
Suideroord
Summary
Motivated Professional experienced in customer service and time management. Delivered accurate processing of payments and refunds across various insurer portfolios through strong attention to detail and independent work ethic. Focused on ensuring compliance and enhancing operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Payments Handler
Lionel Isaacs Insurance Brokers
Johannesburg
03.2025 - Current
- Administered payments for approved claims within our mandate that ensures accuracy in processing.
- Process payments, refunds & third party payments daily on the various insurer portfolios
- Prepare & compile daily claim payment batches accurately.
- Facilitated payment loading on Cardinal 360 and Flexi, ensuring timely and accurate transaction processing.
- Prepare daily reports, invoices & bank upload files for efficient processing of transactions accurately.
- Handle financial transactions that allow the brokerage to maintain trust and integrity in line with the binder rules with the various approved insurers.
- Coordinate with underwriting & claims departments to improve payment processing workflow and processing time.
- Suggested process improvements to streamline payment operations, ensuring sustainability of binder agreements.
- Processed monthly recon and salvage reports, verifying transactions for compliance with company policy and alignment with binder agreements.
- Administrative tasks including daily bordereaux submissions to the various insurers.
- Handle the brokerage float to ensure liquidity levels are maintained.
Claims Handler - Commercial & Personal Lines
Lionel Isaacs Insurance Brokers
06.2024 - Current
- Managed large loss and complex claims, ensuring thorough assessment and prompt resolution
- Claim verification & investigation
- Authorizations\Settlement of claims
- Reviewed and processed claim rejections
- Processing payments within the turn-around time
- Confirmed payment transactions with clients and suppliers
- Salvage & recovery management
- Assisted clients and service providers via phone and email, addressing claims and queries effectively
- Maintained relationships with clients, insurers, and service providers, facilitating efficient claims processing
- Complaints handling and resolution
- Coordinated communication with service providers
- Appointment of necessary providers
- Liaising with clients, insurers and staff
- Registered claims on Flexi and Cardinal systems
Broker Consultant
Hollard Insurance
10.2016 - 02.2022
- Developed growth plans identifying key clients, targets, and priority service lines to drive strategic business expansion.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Enhanced client retention through exceptional customer service, fostering loyalty and satisfaction.
- Built positive and productive customer connections to drive consistent sales.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built rapport with custom builders, creating pathways for increased sales opportunities.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
- Worked at Hollard Insurance in Gauteng, managing customer inquiries.
Dealer Sales Representative
Hollard Insurance
05.2013 - 10.2016
- Developed and managed independent dealer distribution network, increasing market share and sales of products and systems.
- Drove targets to increase market share.
- Won business relationships with proven dealers that fit with company culture and supported dealers in mobilizing marketing and sales strategy.
- Conducted dealer visits to resolve queries and provide tailored support, enhancing dealer satisfaction.
- Facilitated product training sessions for dealers, improving product knowledge and sales effectiveness.
- Hollard Insurance at Gauteng
Senior Sales Assistant
Hollard Insurance
01.2009 - 05.2013
- Cultivated relationships with peers and upper management to enhance collaboration and support team objectives.
- Addressed commission-related queries for team members, ensuring clarity and accuracy in earnings.
- Tracked and reported monthly expenses for team activities, facilitating budget oversight and financial planning.
- Submitted monthly expenses to payroll and addressed fleet card queries.
- Compilation of reporting to internal & external clients.
- Ordered stationery and promotional items to support sales team needs.
- Distributed petrol and credit cards to sales team members annually.
- Assisted with Hollard Insurance operations in Gauteng region.
Call Center Agent
Discovery Health
12.2003 - 12.2008
- Answered and processed high volume of calls daily using call management system and web-based communications to enhance customer experience.
- Managed high volume of inbound and outbound customer calls to ensure timely and effective customer support.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Reviewed files, records and documents to accurately respond to customer requests and provide relevant information.
- Worked at Discovery Health in Gauteng
Education
Diploma - Office Management & Technology
Technikon Witwatersrand
Short Term Insurance -
Milpark Business School
Skills
- Claims processing
- Payment verification
- Claims investigation
- Financial reconciliation
- Risk assessment
- Compliance management
- Process improvement
- Microsoft Excel
- Time management
- Critical thinking competence
- Client relationship management
Certification
- NQF 5, Milpark Business School, 2019
- RE 5, Moonstone, 2014
- Certified Broker Consultant, Hollard Insurance, 2017
Languages
English
Afrikaans
Custom Section
Top Broker Consultant award 2017
References
- Serita Bodington, Hollard, 082 809 5241
- Mike Bowden, Hollard, 082 468 8223
- Agnes Ryan, Discovery Health, 083 736 3709
Accomplishments
- Top achiever Broker consultant award 2017
Timeline
Claims Payments Handler
Lionel Isaacs Insurance Brokers
03.2025 - Current
Claims Handler - Commercial & Personal Lines
Lionel Isaacs Insurance Brokers
06.2024 - Current
Broker Consultant
Hollard Insurance
10.2016 - 02.2022
Dealer Sales Representative
Hollard Insurance
05.2013 - 10.2016
Senior Sales Assistant
Hollard Insurance
01.2009 - 05.2013
Call Center Agent
Discovery Health
12.2003 - 12.2008
Diploma - Office Management & Technology
Technikon Witwatersrand
Short Term Insurance -
Milpark Business School