Geralda Stride
Claims Handler
Queenstown,EC
Summary
Accomplished Claims Handler at Brian Jacobsen Insurance Brokers, adept in claims analysis and client relationship management. Spearheaded a digital tracking system, boosting workflow efficiency. Excelled in settlement negotiation and mentoring, enhancing team performance and customer satisfaction. Proven track record in reducing processing errors and fostering strong insurer relationships.
Motivated Claims Handler specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Claims Handler
Brian Jacobsen Insurance Brokers
11.2020 - Current
- Managed claim investigations by analyzing documentation and collaborating with stakeholders to ensure timely resolutions.
- Evaluated claims for accuracy and completeness, reducing processing errors and improving customer satisfaction.
- Streamlined the claims process through the implementation of a digital tracking system, enhancing workflow efficiency.
- Provided training and mentorship to new claims handlers, fostering a collaborative team environment and improving performance.
- Communicated effectively with clients to gather information, ensuring all claims were processed in compliance with established guidelines.
- Developed and maintained strong relationships with insurers, facilitating smoother communication and quicker claim resolutions.
- Examined claims forms and other records to determine insurance coverage.
- Assisted clients in obtaining necessary documentation needed for their claim, expediting the process and reducing frustration.
- Negotiated successful settlements between clients and insurance carriers, maintaining fairness for both parties involved.
- Reported to management on customer problems, field conditions, safety issues, and policy problems.
Education
Bachelor of Science - Social Sciences
Boston City Campus
Queenstown, South Africa 04.2001 -
Skills
Claims analysis
Claims assessment
Experience with digital tracking solutions
Client relationship management
Documentation management
Settlement negotiation
Workflow efficiency
Performance reporting
Customer satisfaction
Claims processing
Time management
Allocating claims
Timeline
Claims Handler
Brian Jacobsen Insurance Brokers
11.2020 - Current
Bachelor of Science - Social Sciences
Boston City Campus
04.2001 -