Lungile Patience Mkhize
Umlazi Township
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes. Very ambitious and active person seeking for the challenging and growth opportunity to demonstrate physical and intellectual abilities and make positive contribution to the organization, am I a team player that have strong understanding on how to deliver excellent work, I am diligent, motivated, flexible and ready to learn new skills and adapt well to change. The value of hard work and trusts me with responsibilities and challenges.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Councilor Administration support
EThekwini municipality (PEP Programme)
01.2025 - Current
- Collate, coordinate and report on ward-based
- Support ward and PR councilor in ward-based Community related programmer’s. Provide Secretariat Administrative functions to councillors in day to day of ward, provide assistance in leasing With clients i.e. councillor, staff and public, Developers and maintain a filling and register System, performs specific tasks/ activities Associated with maintenance, circulation and Control of registers and correspondence files. Data collection, assist in all department are in The office i.e. supper kitchen, DSD and non-profit Organization, ward committee and SOS
Team leader
EThekwini municipality (PEP Programme)
06.2022 - 06.2024
- Monitoring and directing team members accordingly
- Responsible for team members time members
- Guiding, monitoring, leading an entire team. Responsible for motivating team as well inspiring positive communication within them so they can work together towards achieving goals’
- Support administrative team as and when required
- Responsible for team members for the coordination of the day to day and duties of the day such as general work in various department
- Dealing with litter, recycling, cleaning, verge, maintenance and grass cutting
- Leading an entire team, motivating team members, leadership support administrative team as and when required, monitoring beneficiary performance to ensure maximum productivity, coordinating project activities ensuring project deliverables are compiled on time, work schedule, participating in stakeholders meetings and ensuring all deadlines of certain projects are met
Receptionist
Gijimaast
05.2007 - 01.2024
- Provide office support services in order to ensure efficiency and effectiveness within the hamlet office
- Direct the first nation’s members and public to the appropriate staff members
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conference and conference telephone calls
- Maintain an adequate inventory of office supplies
- Respond to the public inquiries
- Provide word –processing and secretarial support
- Answer all incoming calls and handle calls inquiries whenever possible
- Do administrative work, undertakes word processing collation of info for the department
- Maintains a filing system and deletes obsoleted files
- Undertakes minutes taking at meetings and make travel arrangements for personnel within the branch
- Maintaining a petty cash float for the department, undertaking data capturing, checking source documentation prior and capturing sequence
- Maintaining dairies and arranging appointments, typing preparing and collating report, schedule’s meetings, ensuring that the office runs efficiently, support administrative and secretarial work as and when required
Invigilator
Mangosuthu University of technology
06.2010 - 11.2017
- Registing new and returning students
- Invigilating tests and examination
- Auditing scripts after examination
- Filling and assisting admin
Education
National Senior Certificate Matric - Mercantile law, IsiZulu Home Language, English First Additional language, Business Economics, Mathematics, Business
Umlazi Commercial High School
Diploma - Public Administration
Mangosuthu University of Technology
01.2003 - 04.2005
Skills
WORK READINESS SKILLS
Communication skills - I have good communication skills, which allows me to talk to colleagues easily and respond to questions properly, and allows me to become and better listener
Problem solving skills - I am a problem solver because when I come across a problem inside or outside the workplace, I am able to break it down into smaller division which enables me identify the central problem formulate ideas thereafter
Can work under pressure - I am able to work under pressure and can handle multi tasks at once in fast-paced environment
PROFESSIONAL SKILLS
Customer service I understand what customer service means and I can put that into practice, customer service is the backbone of the Municipalities as the sphere that is the closest to the people I can assist customers properly and I can handle complaints properly whilst being professional
Batho Pele Principles As a public servant I know all 11 Batho Pele principles and I know how important are they to the public service, I apply them on a daily basis since I have experience working with people
Computer Literacy I have the ability to efficiently use computers and modern technology I am proficient in Microsoft programs such as MsWord, PowerPoint, Excel and Outlook
COMPETENCIES
Written Communication
Oral Communication
Attention to Detail
Planning and Organizing
Use of Technology
Enthusiasm for public service
Interpersonal Relationships
Service Delivery Orientation
Client Orientation and Customer Focus
Action Orientation
Resilience
Learning Orientation
Effectiveness in communicating with diverse constituents
Team Orientation
References
T.D., Mthethwa, Cllr, 073 3695905, 031 906 3731, EThekwini municipality, Councillor
Accomplishments
- Presentation training and Batho Pele training
- Telephone and Receptionists skills
- Consulting skills
Training
- Batho Pele Training
- Customer Service Training
- Computer Training
- Improving Service Delivery
- Stress and Time Management
- Conflict Management in the Workplace
- Health and Safety
- Supervisory Development Skills Programme
- Local Economic Development
- Assertive Communication
- First Aid Level One
- Presentation Skills
- Customer Service Certified Business Professional
- Effective Letter and Report Writing
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
ADDITIONAL PERSONAL ATTRIBUTES
- Knowledge of Batho-Pele Principles, knowledge of regulations and departmental prescript.
- Computer literacy (MS word, MS excel, MS outlook, Internet and Data base)
- Good interpersonal skills, both verbal and written communication skills
- Organizing, coordinating, multi-tasking and problem-solving skills
- Able to network effectively.
- Able to work as a team, friendly, responsible, independent, reliable and ability to handle confidential documents
Timeline
Councilor Administration support
EThekwini municipality (PEP Programme)
01.2025 - Current
Team leader
EThekwini municipality (PEP Programme)
06.2022 - 06.2024
Invigilator
Mangosuthu University of technology
06.2010 - 11.2017
Receptionist
Gijimaast
05.2007 - 01.2024
Diploma - Public Administration
Mangosuthu University of Technology
01.2003 - 04.2005
National Senior Certificate Matric - Mercantile law, IsiZulu Home Language, English First Additional language, Business Economics, Mathematics, Business
Umlazi Commercial High School