Noel Khorommbi
Summary
Results-driven IT systems support leader with extensive experience in system support and administration, proven track record in managing complex IT applications and enhancing systems functionalities. Adept at leading a team to successfully troubleshoot and resolve technical issues, committed to ensuring that business systems operate efficiently and securely.
Overview
4
4
Languages
1
1
Certification
14
14
years of professional experience
Work History
Team Leader: IT Systems Support & Administration
Bidvest Bank
10.2022 - Current
- Providing technical leadership in the overall execution of systems support and administration activities within the team such as troubleshooting, maintenance and quality of service
- Responsible for taking functional ownership of business systems and acting as the subject matter expert to business process owners and system users
- Helping with diagnoses of problems and resolving systems incidents/issues
- Ensuring that all business systems daily checks are performed so information is up-to-date and daily processing by end users can continue
- Ensuring that logged service requests/incidents are monitored and followed up with relevant technical experts for resolution
- Escalating major outages to team manager, other technical support teams and vendors, following up timeously and providing updates to relevant stakeholders
- Identify areas of improvement and providing input to current and future application requirements to meet the organization's needs
- Helping with data/reports extraction when required by users
- Noting down system bugs and ensuring that teammates and relevant stakeholders are informed
- Creating and maintaining applications documentation and making them available to applications users
- Performing month-end processes and batch reviews
- Conducting regular training sessions for team members to improve their technical skills and knowledge on systems support
- Leading, coaching and mentoring the team to ensure high competence and delivery of individual and team's output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives
- Participate in the team capacity planning, staff requisition and recruitment processes, including the new team member onboarding and stakeholder introductions
IT Systems Support Administrator
Bidvest Bank
11.2016 - 09.2022
- Supporting day-to-day operations, resolving system issues, answering user queries and monitoring applications to ensure maximum system uptime
- Ensuring that business applications are up to date, accurate and correctly supported in terms of data and reporting requirements
- Responsible for processing and monitoring batch jobs, extracting and converting data files between applications, formatting, validating and uploading data and ensuring that correct output is delivered within turnaround times
- Working closely with business analysts, systems developers and appropriate vendor support team to ensure delivery of files and service that impact business applications and data
- Ensuring all application changes conform to governance and audit requirements by making use of approvals and documentation to ensure system integrity and stability
- Responsible for creation of users, granting relevant accesses to IT systems and applications on a continuous basis
- Participating in security and applications audit through monitoring, maintaining and reviewing user accesses to various bank-wide systems
- Escalating high severity outages to team manager and relevant support teams
- Documenting support interactions and systems procedures for future reference
- Noting down new trends and ensuring that teammates and relevant stakeholders are aware
IT Support Consultant
NOSA
06.2014 - 11.2016
- Used ticketing systems to manage and process support actions and requests
- Provided Tier 1 IT support to non-technical internal users through desk side support services and keeping staff informed of the status of their requests
- Resolved diverse range of technical issues across multiple systems and applications for end-users
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Performed user administration tasks such as user setup, password resets, adding or removing users to distribution and security groups
- Configured, installed, maintained and tested software and hardware on corporate computing platforms and granted system permissions to new employees
- Monitored disk space, system and application errors, memory and swapped space utilisation, disk performance, CPU, and processes
- Recorded all calls not logged electronically and encourage use of proper IT channels
IT Support Technician
National Department of Water and Sanitation
02.2013 - 05.2014
- Maintained office PCs, networks and mobile devices
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Patiently walked individuals through basic troubleshooting tasks
- Imaged and prepared new computers for integration into company networks and systems
- Monitored systems in operation and quickly troubleshot errors
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Configured systems according to prescribed software and hardware frameworks
- Linked computers to network and peripheral equipment
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
- Performed troubleshooting to correct computer hardware and software malfunctions
- Set up and maintained user accounts and client access
Internship (IT Support)
South African Agency for Science and Technology Advancement
07.2012 - 01.2013
- Logged, managed, and followed up on all customer support tickets
- Investigated data issues and offered suggestions for resolution to supervisor
- Helped with setting up equipment for meetings, events and operations
- Installed application software and upgrades, virus protection, and drivers
- Supported team needs with research and problem-solving abilities
- Helped IT team document core systems configurations, relevant passwords, and system access requirements
- Backed up administrative departments in back file scanning and document management imports
- Replaced defective components and upgraded office equipment per technology plan
- Monitored and logged daily server tasks and reports
- Determined and resolved printer and networked copier outages
- Supported computer laboratory users with hardware, software, and connectivity issues
- Resolved Internet and wireless and wired network access problems
Education
Bachelor of Science - Computer Science and Information Systems
University of Venda
01.2011
Senior Certificate -
Muhanelwa Secondary School
01.2006
Skills
- Microsoft technologies
- Active Directory
- Windows OS
- MS Office
- SQL
- Azure
- MS Dynamics CRM 365
- SharePoint
- Leadership
- Interpersonal relations
- Customer care
- Task prioritization
- Deadline management
- Communication skills
- Analytical skills
- Planning skills
- Organisational skills
- Problem-solving skills
- Troubleshooting
- Fault finding
- Technical concept grasping
- Independent work
- Teamwork
- Working under pressure
- Overtime readiness
- Standby readiness
- Innovation
- Dedication
- Commitment
- Self-motivation
- Organisation
- Discipline
- Passion for Information Technology
Certification
- Servicedesk Management, 2023-01-01
- Coupa Procure-to-Invoice System Administration Certification, 2023-01-01
- Microsoft Azure Administrator, 2022-01-01
- Digital Transformation, 2022-01-01
- Change Management, 2022-01-01
- Presentation Skills and Effective Public Speaking (NQF Level 4), 2013-01-01
- Financial Management (NQF Level 5), 2013-01-01
- Coltech SQL, 2012-01-01
Languages
English
Tshivenda
Sepedi
Sesotho
Websites, Portfolios and Profiles
linkedin.com/in/noel-khorommbi-9035a79b
ID Number
- 8906026298083
nationality
- South African
Drivers Licence
- C1 (Code 10)
References
- Mr Werner Share, Bidvest Bank, +27 83 676 6464, Werner.share@bidvestbank.co.za
- Mr Phillip Potgieter, NOSA, +27 72 457 7282, phillip.potgieter@nosa.co.za
- Mr Edmond Seete, Department of Water and Sanitation, +27 72 563 9924, seetee@dws.gov.za
Timeline
Team Leader: IT Systems Support & Administration
Bidvest Bank
10.2022 - Current
IT Systems Support Administrator
Bidvest Bank
11.2016 - 09.2022
IT Support Consultant
NOSA
06.2014 - 11.2016
IT Support Technician
National Department of Water and Sanitation
02.2013 - 05.2014
Internship (IT Support)
South African Agency for Science and Technology Advancement
07.2012 - 01.2013
Bachelor of Science - Computer Science and Information Systems
University of Venda
Senior Certificate -
Muhanelwa Secondary School