Summary
Work History
Education
Skills
Languages
Timeline
Waitress

Lungile Mtetwa

Richard’s Bay

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Waitress

Vusi’s Shisanyama
06.2021 - 06.2021
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Grade 12 - Tourism Consumer Studies Business Studies

Masibonisane HS
Mtubatuba
2016

Skills

  • Order Accuracy
  • Menu Recommendations
  • Dining area maintenance
  • Customer Service
  • Table Setting
  • Order Taking
  • Menu Memorization

Languages

English
Intermediate (B1)
Zulu
Advanced (C1)

Timeline

Waitress

Vusi’s Shisanyama
06.2021 - 06.2021

Grade 12 - Tourism Consumer Studies Business Studies

Masibonisane HS
Lungile Mtetwa