Lungile Gutshwa

• Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
• Streamlined incident reporting process, leading to faster resolutions and improved communication between departments.
• Reduced accidents and injuries by implementing effective safety policies and procedures.
• Partnered with human resources to ensure new hires received appropriate safety orientation and training, fostering a strong foundation for workplace health from day one.
• Minimized risk exposure by conducting hazard assessments and recommending appropriate controls.
• Increased employee safety awareness through engaging presentations and workshops on various health topics.
• Established strong working relationships with local regulatory agencies, maintaining open lines of communication regarding safety matters.
• Led incident investigations thoroughly, identifying root causes and implementing corrective actions to prevent future occurrences.
• Facilitated cross-functional team meetings to address safety concerns, fostering a proactive approach to workplace health issues.
• Managed worker''s compensation claims effectively, reducing costs associated with workplace injuries.
• Championed a culture of continuous improvement in the area of health and safety, encouraging employee suggestions for enhancements.
• Improved emergency response times by organizing regular drills and updating evacuation plans.
• Collaborated with management to develop comprehensive safety training for all employees.
• Ensured compliance with OSHA regulations through meticulous record-keeping and timely submissions of required reports.
• Monitored workplace activities to determine compliance with safety regulations and standards.

• Ensured timely execution of funds transfers, meticulously reconciling all transactions for accurate accounting records.
• Streamlined payment processing, consolidating bank accounts and minimizing transaction costs.
• Collaborated with cross-functional teams to optimize liquidity while reducing financial risks associated with global operations.
• Enhanced cash management efficiency by implementing and maintaining treasury systems.
• Implemented operational improvements within the Treasury department using process automation tools for increased efficiency in routine tasks like data entry or report generation.
• Served as a subject matter expert and provided training to other team members on treasury best practices, policies, and procedures.
• Built strong relationships with key stakeholders across the organization to foster a collaborative approach in managing cash resources effectively.
• Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.

• Respond to and action customer queries and requests to
update banking details by the various communication
channels including email, live chat and calls.
• Ensure queries are resolved timorously at the point of call
where possible as well as queries that are escalated to
other departments and follow up until resolved.
• Ensure that the team displays good customer service
principles in their dealings with the customers and other
internal team members/departments/branches as well as
ensuring that the optimal turnaround time for account
queries is maintained.
• Ensure that the company brand and image is promoted
through excellent customer service.

• Identify root causes of customer and audit queries and look
at ways and initiatives to reduce specific customer/audit
queries where appropriate, based on the nature of the
query.
• Ensure quality targets are achieved and interventions are
implemented to increase quality where there are shortfalls
as and when required.
• Always keep customer shared folders updated.
• Assist with withdrawals (EFT, instant money)
• Credit and Debit customer accounts