Lungewwa Somerset
Johannesburg
Summary
Dynamic and results-oriented professional with a proven track record at Smoke and Fire BBQ, adept in complaint handling and task delegation. Enhanced guest service efficiency and kitchen performance, significantly improving table turnover and customer satisfaction. Skilled in hygiene standards and menu knowledge, demonstrating exceptional ability to meet and exceed employer expectations through strategic improvements and strong leadership.
Overview
16
16
years of professional experience
Work History
Waitress Supervisor
Smoke and Fire BBQ
01.2023 - 02.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Supervised food presentation and plating to enhance visual appeal.
Personal Assistant to the Managing Director
Instatus Entertainment
02.2017 - 01.2019
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
Guest Services Receptionist
Tsebo Cleaning Solutions
01.2012 - 01.2017
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
Housekeeping Room Attendant
Fairlawns Boutique Hotel & Spa
01.2008 - 03.2011
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
IQ Academy
East London, South Africa11-2016
Skills
- Complaint Handling
- Task Delegation
- Order Accuracy
- Hygiene standards
- Menu knowledge
- Waiting tables
Cooking and Baking, Reading and Shopping
I love cooking with passion, I started to learn when I used to help the chef during some events of the BOM talent search. I managed only the basic recepices when I am given tasks by the chefs such as peeling the veggies, slicing the ingredients and sometimes washing the dishes. I enjoy watching cooking and baking shows to learn more. I also became fascinated by the collection of books that the chef are using when they are busy in the kitchen, reading the procedures. Usually in a nutshell I can say the shopping part I love shopping especially when I am facing negative emotion so just to relief immediately after making a purchase
Timeline
Waitress Supervisor
Smoke and Fire BBQ
01.2023 - 02.2024
Personal Assistant to the Managing Director
Instatus Entertainment
02.2017 - 01.2019
Guest Services Receptionist
Tsebo Cleaning Solutions
01.2012 - 01.2017
Housekeeping Room Attendant
Fairlawns Boutique Hotel & Spa
01.2008 - 03.2011
High School Diploma -
IQ Academy
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