Lebogang Chepape

• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Counseled debtors on payment options and arranged installment agreements.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Exceeded monthly targets consistently (80% )as a result of strong negotiation skills combined with effective account management strategies.
• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Processed payments and applied to customer balances.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients

• Identified key performance indicators, enabling clients to monitor progress towards business objectives.
• Mentored junior consultants in effective communication techniques, analytical skills development, and problem-solving methodologies.
• Broadened improvement initiatives, troubleshooting problems for corrective action.
• Increased employee satisfaction and motivation through training classes, meetings and special workshops.
• Enhanced client satisfaction by providing exceptional customer service and timely project completion.
• Collaborated with cross-functional teams to develop comprehensive business plans and strategies.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved and exceeding monthly sales by 5% targets A consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels by 2.1% through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sought ways to improve processes and services provided.

• Streamlined service processes for quicker client support and improved overall experience by 15% overall.
• Contributed to the development of training materials for new Client Support staff, increasing departmental efficiency and consistency in service delivery
• Coordinated regular team meetings to discuss progress, challenges, and best practices in client support management.
• Delivered exceptional client support by resolving issues promptly and proactively addressing potential concerns before they escalated.
• Took part in training initiatives aimed at enhancing product knowledge among team members for improved client support.
• Improved customer satisfaction by promptly addressing concerns and providing exceptional client support by 12% for the year 2024.