LULAMA NGIDI
Durban
Summary
I am a dedicated, detail oriented, and professional candidate with over 8 years of experience in customer service. Skilled in communication, call handling, appointment scheduling, record management, and providing excellent customer support. Seeking to leverage my organizational abilities, problem-solving skills, and commitment to efficiency in the position where I can contribute to the smooth operation and success of the organization.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Customer service specialist advisor
Concentrix
Durban
11.2024 - 06.2026
- I was employed as a Customer service specialist for a Collections department, I was then promoted to a Resolutions manager, then Complaints Specialist manager.
Customer Service Specialist
Ignition
Durban
09.2022 - 09.2024
- I was employed as a Customer service specialist agent.
- I started as an agent/ advisor, I was then promoted to being a trainer.
- I developed training skills, then promoted to being an SME/ Supervisor, which is where I learnt managerial skills.
Customer service agent
CCI
Durban
06.2018 - 03.2022
- I was employed as a Customer service advisor, where I was able to handle calls, troubleshoot, dealt with technical queries.
Cashier
ICC
Durban
01.2015 - 06.2018
- I started working as a Cashier, with no work experience, straight from school after I had completed my matric.
- This is where I started learning how to handle things or manage things at a work environment.
Education
Diploma - Public Management
Thekwini City College
07-2025
Skills
- Customer service
- Organizing events
- Administrative support
- Customer Service Expert
- Complaint handling Expert
- Verbal and written communication Expert
- Call handling and telephone etiquette Expert
- Appointment and meeting scheduling
- Attention to detail Expert
- Email and correspondence management Expert
- Multitasking Experienced
- Problem solving Expert
- Conflict resolution Expert
- Microsoft word Experienced
- Typing Experienced
References
Tamera Ann
Manager: 0653115324
Hobbies and Interests
Available on request.
Languages
English
Upper intermediate
B2
Interests
- I love learning new things, helping people out
Certification
- Public Management certified
- Matric certified
Certificates available on request
Timeline
Customer service specialist advisor
Concentrix
11.2024 - 06.2026
Customer Service Specialist
Ignition
09.2022 - 09.2024
Customer service agent
CCI
06.2018 - 03.2022
Cashier
ICC
01.2015 - 06.2018
Diploma - Public Management
Thekwini City College