Abulele Sila
Durban,KZN
Summary
Proven Customer Service Advisor with a track record of enhancing customer experience and complaint resolution at Kura SA. Skilled in call center operations and customer relations, achieving improved first-call resolution rates. Excels in customer service excellence, demonstrating significant achievements in complaint handling and customer satisfaction.
Overview
2
2
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Advisor/ Complaint Specialist
Kura SA
07.2022 - 04.2024
-Specialized in complaint management and complaint resolution.
-Assist customers with their electricity and gas bills, taking of payments to manage their accounts with us.
-Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Sales Advisor
ClearCom Pty Ltd
12.2021 - 05.2022
- Assisted customers with claims from their council or landlords for damages in their rented property that can potentially be harmful to them or their families.
Education
Diploma - Events Management
Boston Business College
Durban, South Africa 04.2001 -
High School Diploma -
Kings Commercial College
Umtata, Eastern Cape 04.2001 -
Skills
-Customer experience
-Complaint Handling
-Call Center Operations
-Customer Relations
-Customer service excellence
Certification
TEFL- Online English Teacher
Timeline
First Aider
02-2024
TEFL- Online English Teacher
01-2024
Fire Marshall
04-2023
Customer Service Advisor/ Complaint Specialist
Kura SA
07.2022 - 04.2024
Sales Advisor
ClearCom Pty Ltd
12.2021 - 05.2022
Diploma - Events Management
Boston Business College
04.2001 -
High School Diploma -
Kings Commercial College
04.2001 -
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