Luke Harvey Jones

• Communicate via phone and internal/external inboxes, coordinating between multiple schools and third-party agencies to resolve enquiries efficiently.
• Maintain and monitor accounts with special classifications, ensuring data accuracy, placing accounts on hold, and removing or updating them as required.
• Perform ongoing validation and cleanup of work queues, ensuring only actionable accounts is present and maintaining workflow efficiency.
• Monitor active and inactive accounts across multiple external partners, ensuring correct account allocation and maintaining data integrity.
• Process credit notes and interest reversal transactions for cancelled and inactive accounts, ensuring accurate financial records and compliance.
• Manage user access and permissions for internal systems, providing troubleshooting support and assisting new staff with onboarding.
• Coordinated access requests with external service providers, managing permissions, password resets, and liaising to resolve user issues.
• Gained experience coordinating and communicating with various internal and external parties, learning to navigate professional interactions effectively.

Conducted account follow-ups and collection calls, communicating professionally with clients to resolve outstanding balances and maintain accurate records.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Greeted customers entering store and offered assistance with requirements.
• Assisted customers, providing guidance, troubleshooting support, and ensuring a positive experience