Lucy Rakgaka
HR and Recruitment Officer
Tembisa,Gauteng
Work Preference
Summary
I am an energetic and results-driven HR and Training Officer with experience in recruitment, HR administration, and organisational development. In my current role, I am an active member of the Culture Group, where I support the implementation of organisational culture initiatives across all provincial offices and Head Office, ensuring alignment with the organisation's vision, values, and ethics. I play a key role in change management by facilitating both online and in-person induction programmes, delivering multiple sessions per month with attendance exceeding 100 participants. Through these inductions, I ensure that new employees understand, adopt, and embody the organisation's culture, values, and ways of working. I also conduct training on new organisational cultures, ensure their implementation across the organisation, and am system-orientated, quickly able to learn and adapt to new systems. I am skilled in engaging and communicating with diverse stakeholders, building employee capacity to adapt to change, and promoting a harmonious, customer-focused workplace culture. I am highly organised, proactive, and committed to governance, compliance, and continuous improvement.
Overview
12
12
years of professional experience
Work History
HR AND TRAINING OFFICER
Youth@Work
Johannesburg, South Africa
02.2025 - Current
- Advertised job opportunities on social media platforms and job boards.
- Managed HR administration, including maintaining accurate employee records, handling leave requests, and responding to HR-related queries.
- Supported end-to-end recruitment and selection processes, from job advertising to interviews and candidate selection.
- Prepared onboarding documentation such as employment contracts, policy acknowledgements, and induction packs.
- Conducted employee inductions and coordinated training schedules for new hires across departments.
- Administered employee exits, including resignation documentation, exit interviews, and statutory paperwork.
- Ensured employee files were regularly updated and compliant with company policies and labour legislation.
- Maintained statutory records and supported audits and regulatory reporting requirements.
- Assisted the Industrial Relations team with disciplinary documentation and hearing administration.
- Captured and monitored employee leave on Psiber, ensuring all supporting documents were uploaded correctly.
- Identified training needs through engagement with employees and managers.
- Supported the full training cycle, including needs analysis, planning, coordination, and evaluation of training programmes.
- Developed and customised training materials to suit employee and organisational needs.
- Organised and facilitated in-house training sessions, workshops, and practical learning activities.
- Tracked employee development plans and monitored training impact through feedback and performance outcomes.
- Researched and recommended external training and development opportunities.
- Assisted with KPI tracking and monitoring.
- Supported statutory reporting through accurate data collection.
- Contributed to internal HR reports, including leave analysis and recruitment assessments.
HR AND RECRUITMENT ADMINISTRATOR
Youth@Work
Johannesburg, South Africa
03.2022 - 01.2025
- Advertised job opportunities on SA Youth Mobi.
- Uploading Selected Candidates On YES Platform for Payroll Purposes.
- Collaborating with Payroll Team by sending them Youth onboarded each Month.
- Developed recruiting strategies to identify qualified candidates and build network.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted training to all YES youth under my supervision.
- Responsible of terminating all youth who resigned.
- During my tenure, I significantly contributed to a 40% increase in our recruitment placement, which stands out as a key achievement in this role.
HR ASSISTANT INTERN
YOUTH AT WORK TRADING AS SIYAFUNDA TOURS
Johannesburg, South Africa
01.2021 - 02.2022
- I was responsible for supporting HR administrator and Recruitment Officer by assisting in recruitment process which included screening of applicant resumes and coordinated both phone and in-person interviews.
- Sending of employment contracts to successful candidates to sign and also request clear documents.
- I was also responsible for scanning of all employment contract and uploading them on internal Google drive.
TEAM LEADER RODENT CONTROL
EKURHULENI MUNICIPALITY
01.2020
- Submit consolidate reports to Environmental Health Practitioner.
- Ensure that general worker reports for duty and completes attendants register, report rodent control ambassadors who are not on duty to Environmental Health Practitioner.
- Ensure that general worker works according to areas allocated and work plan.
- Making Sure that our Community members are all aware of health risk of Rodents.
OFFICE ADMINISTRATOR(INTERN)
MORENTHO INSTITUTE SA
01.2018 - 01.2019
- Answer and direct phone calls.
- Organize and schedule meetings and appointments.
- Maintain contact lists for students and capturing, Develop and maintain the filing system, Order office supplies.
- Submit and reconcile expense reports, provide general support to visitors.
- Handle multiple project, write letters and emails on behalf of other office staff.
SERVICE CENTRE OPERATOR | CUSTOMER SERVICE
EDGARS RETAIL STORE
01.2014 - 01.2018
- Respond to customer inquiries, generate customer interest in the services or products offered by company.
- Analyze and manage account renewal process.
- Provide personalized customer service by responding to the needs of customers.
- Build customer loyalty by follow-up of customer calls.
- Manage filing, mailing, correspondence and other management tasks.
- Maintaining positive, empathetic and professional attitude toward customers at all times.
Education
Diploma in Law - undefined
UNISA
12.2025
Office administrator Certificate - Officer Administrator
Ekurhuleni West College
12.2019
High School Diploma - Matric Certificate
HAWUKA HIGH SCHOOL
01.2012
Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet communications and Explore
- Emails
- Client Service
- Technical Support
- Team motivation
- Problem-Solving
- Giving Constructive Feedback
- Attention to Detail
Employee engagement
Languages
English
IsiZulu
Xitsonga
Sepedi
Isixhosa
Personal Information
- Health Status: Good
- Notice Period: Two Weeks
- Date of Birth: 10/25/89
- Gender: Female
- Nationality: South Africa
- Driving License: Yes
- Marital Status: Single
Transport
Yes
Accomplishments
Supervised a team of 10 staff members across multiple provinces, ensuring all training and recruitment activities were completed on time and deadlines were consistently met. Oversaw the timely collection and processing of employment documents for YES youth while holding the team accountable.
I have Collaborated with a team of 20 to plan and execute a large-scale recruitment of 1320 youth across different provinces, completing the entire process within a Month weeks. Personally traveled to the Eastern Cape to assist with high-volume recruitment, contributing to meeting tight deadlines successfully.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Continuous learning
Youth development and mentorship
Office administration
Recruitment and talent acquisition
Employee development and training
Organisational culture and employee engagement
References
- Mrs Cathy Bateman, 0824467654 Organisational Development Specialist Youth@work
- Miss Goisteone Lecogo, 0727322620/0826165478, Key Account Manager atYouth@Work
- Miss Jane Makare - 0815902657/0660542374, Former Recruitment and HR Administrator at Youth@Work
- Miss Lesedi, 0761410448, Supervisor at Ekurhuleni
- Mr pine Nemankonde, 083 863 3345, 011 3726 306, Former Manager at Edgars
Timeline
HR AND TRAINING OFFICER
Youth@Work
02.2025 - Current
HR AND RECRUITMENT ADMINISTRATOR
Youth@Work
03.2022 - 01.2025
HR ASSISTANT INTERN
YOUTH AT WORK TRADING AS SIYAFUNDA TOURS
01.2021 - 02.2022
TEAM LEADER RODENT CONTROL
EKURHULENI MUNICIPALITY
01.2020
OFFICE ADMINISTRATOR(INTERN)
MORENTHO INSTITUTE SA
01.2018 - 01.2019
SERVICE CENTRE OPERATOR | CUSTOMER SERVICE
EDGARS RETAIL STORE
01.2014 - 01.2018
Diploma in Law - undefined
UNISA
Office administrator Certificate - Officer Administrator
Ekurhuleni West College
High School Diploma - Matric Certificate
HAWUKA HIGH SCHOOL