JENNY JASS
JOHANNESBURG
Summary
With over 6 years of experience in the aviation industry, specializing in Flight Bookings, Customer Service, Training Administration, Flight Operations and Training scheduling. Skilled in managing operations under pressure, ensuring safety standards, and maintaining seamless communication with team members and clients. Demonstrated history of consistently meeting performance goals, improving operational efficiency, and contributing to the safety and success of aviation operations. Seeking to leverage experience and technical skills in a challenging role .
Overview
17
17
years of professional experience
Work History
Crew Scheduler + Training Scheduler + Customer Service Team laeder
Flysafair
Kempton Park
12.2017 - Current
- Generate, publish and distribute the crew roster in compliance with the Flight Operations Manual, Rostering Work Instruction, CATS and CARS, SACAA, IOASA, FRMS, Internal Company Procedures and limitations.
- Flight Crew leaves administration.
- Crew Roster Communication.
- Planning, rostering and maintaining all Crew Route Checks, supernumerary Flights, In Charge Upgrades, Line Training, Positioning for training etc.
- Disrupt Operations rostering and Communication - Managing
- Changes to crew schedules when there are aircraft swaps, delays. Operational requirements and sick crew
- Interdepartmental Roster Communication.
- Create and monitor daily and monthly reports.
- Scheduling tour pairings for Contract Operations.
- Daily management of Crew Schedules.
- After hours and weekend contactable duty.
- Liaison with external ATO's / Entities.
- Ad hoc duties that may be required by the company from time to time
- Work well under immense pressure
- Proactive self-starter capable to function on my own without supervision
- Strong leadership skills
- Planning, organizational and time management skills
- Able to prioritize;
- Function as a member of a team;
Senior Training Administrator
Flysafair
Kempton Park
03.2019 - 02.2022
- Liaise with the Chief Training Captain and Chief Pilot on matters concerning training activities and requirements.
- Coordinated with Chief Training Captain, Chief Pilot, departments, and external providers to ensure timely completion of training checks, facilitating compliance and operational readiness.
- Ensure that the training files and complete documentation records are kept and maintained for each individual crew member and technician
- Control the administrative function of the training administrative personnel, including leave, annual KPI evaluations and similarly related activities
- Arrange licences and Medicals for Crew, Outstations and Technical staff
- Preparation of documentation, copies of licenses, medicals and certificates for Crew and the SACAA; Typing up of Weekly Training Schedule
- Monitored courses and classroom assignments for crew training sessions.
- Ensured completion of planned courses, confirming all candidates attended and received necessary certificates and license inserts to maintain regulatory compliance.
- Liaised with external simulator training providers for L382 and B737 fleets regarding slot availability and invoice reconciliation to streamline training operations.
- Ensure compliance to and assist with preparations for regulatory, IOSA and other relevant audits
- Plan, coordinate and attend monthly, fleet specific and other required Training meetings
- Compile Weekly and Monthly Reports
Team Leader ( Sales )
I- TALK Finacial Services
Randburg
02.2017 - 02.2019
- Achieve their objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance.
- Set targets, performance plans, and rigorous, objective standards for sales representatives.
- Hired and trained new sales representatives, improving overall team performance and capability.
- Recruit, select, onboard, and train new sales reps.
- Plan and implement training programs. Hold regular skills training sessions with internal or external sales trainers. [Monthly]
- Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance. [Weekly]
- Plan and preside over weekly sales team meetings. [Weekly]
- Hold team building events onsite or offsite. [Monthly]
- Oversaw team dynamics, fostering a collaborative environment to achieve sales targets.
- Cultivated unified team environment promoting shared goals and strategies, encouraging collaboration and best practice sharing among reps.
- Managed customer accounts, strengthening engagement and loyalty through targeted relationship-building strategies.
- Ensure that reps use sales technologies, such as a CRM, correctly.
- Ensure that the sales department works cross functionally with executives from other departments. For example, they collaborate with marketing to generate new lead sources and expand the target customer base, or with product and research teams to make sure customer needs are met.
- Facilitated the recruitment of qualified candidates to strengthen the sales team.
- Set a good example for the team. Work according to company culture and values,and deliver results effectively
Team Leader
AEGIS GLOBAL
Sunninghill
06.2009 - 01.2017
- Manage a team of up to 14 CSR's
- To constantly manage and monitor the team to ensure operational efficiency and productivity
- Coached team members to enhance skills and performance.
- Emphasised results-oriented approaches to drive team performance.
- Conduct daily and weekly team meetings
- Handled escalated cases to maintain customer satisfaction and service quality.
- Team Leaders are expected to spend 20% of their day taking escalated calls . To analyses daily reports and effect improvement plans to alleviate non achievement of SLA's and targets.
- Provided daily performance reports to team members, highlighting issues and concerns.
- Advised Call Center Manager on additional training needs for motivation and stress management.
- Demonstrated flexibility in managing team challenges and situations.
- Ensured campaign efficiency from client business perspective.
- Motivation, training coaching and quality performance. Mentoring.
Skills
- Highly Organized
- Good team player
- Management
- Highly responsible and reliable
- Creative Problem Solving
- Management Skills
- Interpersonal Skills
- Decision Making
- Detail Oriented
- Data Analysis
- Critical Thinking
- Initiative and Problem-solving Abilities
- Microsoft Outlook
- Effective Time Management
- Attention to Detail
- Active Listening
- Conflict Resolution
- Good time management
- Flexibility and Adaptability
- Microsoft Office Word
- Hard Working
- Self-motivation
- Creativity
- Teamwork
- Problem Solving
- Leadership and Teamwork
- Critical thinking and problem solving
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Time Management
- Leadership
- Communication
- Ability to Multitask
- Fast Learner
- Computer Skills
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Ability to Work Under Pressure
- Effective Team Leader
- Leadership Skills
- Creative Thinking
REFERENCES
References available upon request
COURSES
- DG Group C , Flysafair January 2025 — January 2027
- AIMS Aviation , Flysafair November 2024 — December 2024
- Wecoms Aviation , Flysafair November 2019 — December 2019
- AVSEC Training , Flysafair March 2024 — March 2026
- Safety Management Systems Training , Flysafair September 2024 — September 2027
- GDS , Flysafair November 2017 — November 2017
Timeline
Senior Training Administrator
Flysafair
03.2019 - 02.2022
Crew Scheduler + Training Scheduler + Customer Service Team laeder
Flysafair
12.2017 - Current
Team Leader ( Sales )
I- TALK Finacial Services
02.2017 - 02.2019
Team Leader
AEGIS GLOBAL
06.2009 - 01.2017