Lucinda Joan Noble
Edleen, Kempton Park
Summary
I am a qualified Administrator and Call Centre agent. I have over 10 years’ experience in the Short-Term Motor Industry. I am loyal and focused with high moral and ethical values. I take pride in what I do and always aim to exceed customers’ expectations.
Overview
22
22
years of professional experience
Work History
Policy administrator
INSURE AFRICA UNDERWRITING
05.2017 - 06.2026
- Validation of new and existing insurance policies
- Managed SMH policies and customer queries
- Loaded and activated monthly policies
- Performed system corrections, maintenance and updates
- Supported the Claims Department on queries
- Loaded policies manually with a high level of accuracy
- Cancelling of monthly policies and assisting with refund requests
- Cancellation of term policies and ensuring refund amounts are calculated correctly
- Assisting with customer request such as change of ownerships and article changes
- Reason for leaving: Company liquidated
Policy Administrator
SA WARRANTIES - Regent
01.2014 - 04.2017
- Uploading of policies onto the system
- Activating policies
- Correcting information on the system
- Balancing accounts and checking if it matches
- Replying and assisting customers / clients with queries
- Doing change of ownership and change of article on requested policies
- Cancelling of different types of policies
- Updating client details on the system
- Continuous follow up on unresolved queries
- Customer, client and sales representatives service level performance targets achieved – in terms of SLA / agreed turnaround times in accordance with procedures
- Faxing
- Filing
- Scanning of documents
- Meeting deadlines
- Perform a debtor’s function by paying money out from the company account to the various banks
- Reason for Leaving: Growth
Customer Experience Consultant / Officer
SA WARRANTIES and REGENT
02.2012 - 12.2013
- Inbound call: Handling queries and complaints telephonically
- Outbound Calls: Follow up on all queries / complaints and feedback to clients and internal staff
- Walk-in client liaison
- Dealer Liaison and change of ownership
- Ensuring all communication with customers is done in an effective and professional manner
- Overseeing first line customer retention
- Ensure that queries (telephonic and e/mail) and complaints as well as Hellopeter complaints are resolved timeously
- Continuous follow-up on all outstanding queries
- Prompt completion of different requests received
- Customer and client service level performance targets achieved – in terms of SLA / agreed turnaround times in accordance with procedures
- Verify and update accurate customer details in order to ensure contact with customers
- Reason for leaving: Transferred to different department
Customer Service Consultant
MOTORITE INSURANCE ADMINISTRATORS
06.2006 - 11.2011
- Delivered exceptional customer service by addressing needs and resolving issues promptly.
- Dealing with client queries
- Searching for policy numbers
- Advising clients as to what is covered by their policies
- Assisting with admin duties such as filing
- Reaching a daily target of 120 calls per day and providing excellent customer services as well as dealing with irate clients
- Using the main tools – MIP Telephone System
- E-mail queries, faxing and admin
- Assisting with payment queries and checking if clients' invoices came through for payment
- Assisting at helpdesk/reception when necessary and performing reception duties
- Dealing with claim queries, and explaining claim procedures
Debt Collecting
STANDARD BANK
05.2004 - 06.2006
- Telephonic collections using various tools including: CPS, UNISON DAVOX, PREDICTIVE DIALLER, ITC EXPERIENCE
- Rehabilitation of multi product arrear accounts
- Identifying high-risk accounts and taking appropriate action
- Identifying accounts to be traced when necessary
- Identifying and resolving customer queries completely and accurately
- Reaching targets with minimum of 120 calls per day with a required talk and wrap up time
- Maintaining quality assurance and targets of 80% on every collection call
- Reason for leaving: Was offered a permanent position
- Managed overdue account portfolios, negotiating repayment arrangements and resolving delinquent balances.
- Contacted customers professionally to recover debt while maintaining compliance with credit and collections policies.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Identified and contacted customers with overdue accounts to address payment status.
Education
Grade 12 -
Fred Norman Secondary School
01-2003
Skills
Money Laundering
FICA Awareness
Customer service
Problem-solving
Time management
Multitasking
Attention to detail
Reliability
Excellent communication
Adaptability and flexibility
Decision-making
Self motivation
Professionalism
Personal Information
Driving License: Code 08 (own vehicle)
Section name
- CURRICULUM VITAE
- For
- Lucinda Noble
- ADDRESS:
- Unit 21
- Leeuhof Court
- 45 Panorama Avenue
- Edleen
- Kempton Park
- 1619
- CONTACT DETAILS:
- (C) 061 4141834
- (E) lucindan1985@gmail.com
- PERSONAL DETAILS
- FULL NAME: Lucinda Joan Noble
- LICENCE: Code 08 (own vehicle)
- EDUCATIONAL QUALIFICATIONS
- SCHOOL ATTENDED: Fred Norman Secondary School
- HIGHEST STANDARD PAST: Grade 12 (Matriculated 2003)
Timeline
Policy administrator
INSURE AFRICA UNDERWRITING
05.2017 - 06.2026
Policy Administrator
SA WARRANTIES - Regent
01.2014 - 04.2017
Customer Experience Consultant / Officer
SA WARRANTIES and REGENT
02.2012 - 12.2013
Customer Service Consultant
MOTORITE INSURANCE ADMINISTRATORS
06.2006 - 11.2011
Debt Collecting
STANDARD BANK
05.2004 - 06.2006
Grade 12 -
Fred Norman Secondary School