Luciano Jacobs
Johannesburg south,South Africa
Summary
Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability. Knowledgeable about providing IT support with background in customer service and technical troubleshooting. Strong communication and problem-solving skills, combined with proactive approach to learning. Committed to teamwork, adaptability, and flexibility in dynamic environments. Can also work well with fellow co-workers providing more productivity to the company.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
IT support technician
Torque IT
Johannesburg, Woodmead , South Africa
2024.01 - 2025.01
- Setting up User account using Active directory
- Setting up user Machines
- Installing Windows 11
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Installed new software for users and monitored version and patch update requirements.
- Managed office IT inventory for efficient resource allocation.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Provided technical assistance to staff members, increased productivity levels.
- Reason for leaving: Contract ended
Debt collector
NRB Risk Solutions
Johannesburg, Aeroton , South Africa
2021.07 - 2022.01
- Responsible for contacting debtors and negotiate overdue payments
- Adapted payment plans to suit individual financial situations.
- Handled escalated complaints professionally, maintaining good rapport with clients.
- Reason for leaving : Contract ended
Courier Support
Builders Warehouse
Johannesburg, The glen , South Africa
2021.02 - 2021.06
- Deliver packages undamaged to a specific destination in a specific time frame
- Loaded and unloaded goods carefully for prevention of damage.
- Conducted deliveries between businesses, shops and households.
- Reason for leaving: Contract ended [learnership]
Sales Agent
Home-grown Network [MiWay]
Randburg, South Africa
2020.02 - 2020.12
- Sold short-term insurance to South African home and car owners
- Collaborated effectively with the sales team to achieve targets.
- Managed a portfolio of clients, ensuring their insurance needs were met.
- Reason for leaving : Retrenched due to Covid-19
I.T Support
KPMG
Johannesburg, Parktown, South Africa
2019.11 - 2019.12
- Connecting of pc hardware
- Set-up of laptops and desktop computers
- Desktop configuration
- Setting up user accounts using Active Directory
- Reason for leaving: Vacation work
Education
Grade12 - English, Afrikaans, Life Orientation, History, Geography, Tourism, Mathematics [Literacy]
Oakdale Secondary School
Johannesburg, Ennerdale 2017.01 - 2017.12
Higher Certificate - Information Technology
Richfield Graduate Institute of Technology
Johannesburg, Gauteng 2018.02 - 2019.02
Skills
Soft Skills
- Time-management
- Problem solving
- Communication
- Teamwork and collaboration
- Adaptability and flexibility
Technical Skills
- Microsoft office
- Adobe creative cloud
- PC Hardware troubleshoot and repair
- Laptop and desktop configuration
- Printer and peripheral device setup
- Operating systems installation and troubleshoot
Languages
English
Native
Afrikaans
Intermediate
Personal Information
- ID Number: 9910315136086
- Citizenship: South Africa
References
Pontsho: 082-366-6700
Lecian: 074-849-0705
Sue-Anne: 069-300-5634
Timeline
IT support technician
Torque IT
2024.01 - 2025.01
Debt collector
NRB Risk Solutions
2021.07 - 2022.01
Courier Support
Builders Warehouse
2021.02 - 2021.06
Sales Agent
Home-grown Network [MiWay]
2020.02 - 2020.12
I.T Support
KPMG
2019.11 - 2019.12
Higher Certificate - Information Technology
Richfield Graduate Institute of Technology
2018.02 - 2019.02
Grade12 - English, Afrikaans, Life Orientation, History, Geography, Tourism, Mathematics [Literacy]
Oakdale Secondary School
2017.01 - 2017.12