Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic

Luciano Jacobs

Johannesburg south,South Africa

Summary

Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability. Knowledgeable about providing IT support with background in customer service and technical troubleshooting. Strong communication and problem-solving skills, combined with proactive approach to learning. Committed to teamwork, adaptability, and flexibility in dynamic environments. Can also work well with fellow co-workers providing more productivity to the company.


Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

IT support technician

Torque IT
Johannesburg, Woodmead , South Africa
01.2024 - 01.2025
  • Setting up User account using Active directory
  • Setting up user Machines
  • Installing Windows 11
  • Offered technical expertise to contribute to 2nd and 3rd line of support.
  • Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
  • Installed new software for users and monitored version and patch update requirements.
  • Managed office IT inventory for efficient resource allocation.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Provided technical assistance to staff members, increased productivity levels.
  • Reason for leaving: Contract ended

Debt collector

NRB Risk Solutions
Johannesburg, Aeroton , South Africa
07.2021 - 01.2022
  • Responsible for contacting debtors and negotiate overdue payments
  • Adapted payment plans to suit individual financial situations.
  • Handled escalated complaints professionally, maintaining good rapport with clients.
  • Reason for leaving : Contract ended

Courier Support

Builders Warehouse
Johannesburg, The glen , South Africa
02.2021 - 06.2021
  • Deliver packages undamaged to a specific destination in a specific time frame
  • Loaded and unloaded goods carefully for prevention of damage.
  • Conducted deliveries between businesses, shops and households.
  • Reason for leaving: Contract ended [learnership]

Sales Agent

Home-grown Network [MiWay]
Randburg, South Africa
02.2020 - 12.2020
  • Sold short-term insurance to South African home and car owners
  • Collaborated effectively with the sales team to achieve targets.
  • Managed a portfolio of clients, ensuring their insurance needs were met.
  • Reason for leaving : Retrenched due to Covid-19

I.T Support

KPMG
Johannesburg, Parktown, South Africa
11.2019 - 12.2019
  • Connecting of pc hardware
  • Set-up of laptops and desktop computers
  • Desktop configuration
  • Setting up user accounts using Active Directory
  • Reason for leaving: Vacation work

Education

Grade12 - English, Afrikaans, Life Orientation, History, Geography, Tourism, Mathematics [Literacy]

Oakdale Secondary School
Johannesburg, Ennerdale
01.2017 - 12.2017

Higher Certificate - Information Technology

Richfield Graduate Institute of Technology
Johannesburg, Gauteng
02.2018 - 02.2019

Skills

Soft Skills

  • Time-management
  • Problem solving
  • Communication
  • Teamwork and collaboration
  • Adaptability and flexibility


Technical Skills

  • Microsoft office
  • Adobe creative cloud
  • PC Hardware troubleshoot and repair
  • Laptop and desktop configuration
  • Printer and peripheral device setup
  • Operating systems installation and troubleshoot

Languages

English
Native
Afrikaans
Intermediate

Personal Information

  • ID Number: 9910315136086
  • Citizenship: South Africa

References

Pontsho: 082-366-6700

Lecian: 074-849-0705

Sue-Anne: 069-300-5634

Timeline

IT support technician

Torque IT
01.2024 - 01.2025

Debt collector

NRB Risk Solutions
07.2021 - 01.2022

Courier Support

Builders Warehouse
02.2021 - 06.2021

Sales Agent

Home-grown Network [MiWay]
02.2020 - 12.2020

I.T Support

KPMG
11.2019 - 12.2019

Higher Certificate - Information Technology

Richfield Graduate Institute of Technology
02.2018 - 02.2019

Grade12 - English, Afrikaans, Life Orientation, History, Geography, Tourism, Mathematics [Literacy]

Oakdale Secondary School
01.2017 - 12.2017
Luciano Jacobs