Christel Mason
Johannesburg South,South Africa
Summary
Offering strong organisational and leadership skills with background in managing diverse teams and projects. Knowledgeable about strategic planning, stakeholder communication, and resource allocation. Skilled in problem-solving, time management, and fostering collaborative environments. Ready to use and develop analytical thinking, team coordination, and project execution in Programme Manager role.
Overview
22
22
years of professional experience
Work History
National Training Programme Manager
BDO South Africa Inc
Illovo, Sandton , Gauteng
08.2021 - 01.2025
- Managed SAICA accreditation process
- Participated in crafting National Training Office strategy
- Led planning and execution of internal moderation reviews
- Prepared monthly progress reports on action plan
- Coordinated internal moderation reviews for SAICA re-accreditation
- Ensured re-accreditation site visit questionnaire completeness and assembled supporting documentation
- Collaborated with TO to design and implement training office procedures and policies
- Ensured consequences for non-compliance with SOPs and policies
- Ensure SOPs, guidelines and policies are up-to-date and compliant with business and SAICA standards
- Managed attendance of trainees for required compliance training like ethics and induction
- Send alerts to trainees failing to meet training standards
- Coordinated with service providers and delegates to organise in-house assessor workshops
- Fostered stakeholder engagement with SAICA, IRBA and associated entities in CA Training Programme
- Maintained professional relationships with administrators and training officers
- Managed TCMS dashboard and addressed required actions
- Generated regional invoices and uploaded payment proof promptly
- Followed up with regions on unpaid invoices and verified payment proof
- Informed regional coordinators to ensure trainees action reverted contracts
- Monitored and managed trainee suspension return dates
- Coordinated trainee discharge process in accordance with SAICA regulations
- Monitored LTS and EAT, reporting non-compliance for ANAs/PDSs
- Communicated training regulations and policies promptly to all stakeholders
- Monitored ANA/PDS compliance and followed up regularly
- Submitted misconduct notifications and supporting documents to SAICA promptly
- Monitored trainees and stakeholders' adherence to training regulations and company policies
- Managed IRBA's monthly statements ensuring timely invoice payments and contract processing
- Ensured payment of invoices and receipt of POPs with remittance advice for trainee contracts
- Allocated all received invoices from IRBA to relevant regions for payment
- Coordinated firm's SAICA exam registrations and results compilation and publication
- Monitored timelines for exam registrations and results release dates
- Coordinated timely candidate registration and regional payment for exam letters
- Ensured completeness and accuracy of trainees' ITC and APC results
- Prepared congratulatory and good luck messages for ITC or APC mailers
- Execute additional required functions and activities
- Coordinated registration process for Board Courses, liaising with external service providers
- Communicated application process for APC board courses to regional training officers
- Sent periodic reminders to trainees to encourage timely registration
Administrator: Training Office Administration & Monitoring
SAICA (South African Institute of Chartered Accountants)
Illovo, Sandton, Gauteng
05.2012 - 08.2021
- Coordinated distribution of application documents to various audit and commerce industry firms
- Managed changes in training officer and additional electives
- Prepared and arranged meeting rooms and presentation materials for commerce sectors
- Ensured accuracy by updating training office visit list weekly
- Organised pre-accreditation visits for SAICA reviewers to assess new applications
- Shared Dropbox link for pre-accreditation visit documents with reviewer
- Organised visit schedules with training offices and reviewers
- Prepared and distributed Re-Accreditation visit packs to training offices
- Verified visit packs, ensuring accuracy and requesting further details if needed
- Updated database with information from returned visit packs
- Managed re-accreditation visit packs distribution on Dropbox for training reviewers
- Supported reviewers during various site visits as observer
- Managed re-accreditation visit packs upload to Hummingbird
- Compiled evaluation forms from office visits and prepared monthly monitoring reports
- Endorsed accreditation certificates post committee evaluation
- Managed portfolio of evidence review processes
- Managed distribution of assessor certificates and confirmation letters
- Administered issuance of accreditation certificates
- Coordinated internal and external meetings for Project Director
- Communicated effectively with internal and external stakeholders, addressing queries efficiently
- Executed tasks to facilitate achievement of SAICA goals
- Managed all administrative tasks for committee meetings
- Co-ordinated information and documents for committee meetings
- Captured and transcribed key meeting points
- Administered and assisted with committee processes including minute-taking and record-keeping
- Received and issued PO numbers for all service provider quotations
- Ensured timely receipt and processing of invoices for Reviewers and AMS committee members
- Ensured compliance with SAICA's procurement policy
- Facilitated departmental tasks and projects
- Collaborated with projects director to enhance team efficiency
Recruitment Specialist
Putco/Comuta
Booysens, Gauteng
04.2010 - 02.2011
- Managed all stages of recruitment from initial sourcing to final hire
- Prepared personal requisitions and secured relevant signatures
- Drafted and distributed job advertisements
- Screened preliminary job applications
- Organised and led interview processes
- Performed credential verifications
- Authored detailed reports for internal and external stakeholders
- Managed issuance of appointment letters and finalised arrangements for new hires
- Communicated rejection notices to unsuccessful job applicants
- Handled recruitment administrative duties efficiently
- Compiled and presented monthly and weekly management reports
Human Resource Officer
Response Telemarketing Services Pty (Ltd)
Randburg, Gauteng
12.2006 - 02.2010
- Ensured confidentiality in all professional activities
- Facilitated various HR activities
- Produced monthly updates for Elite Protection Plan report
- Completing UIF forms for termination, maternity leave, etc
- Managed employment confirmation processes effectively
- Managed office administration and maintained accurate HR database
- Created internal vacancy listings
- Led interview processes
- Prepared letters of appointment and fixed term contracts
- Organised and assembled induction materials for new staff
- Compiling monthly recruitment report
- Organised external training and created resources for internal training
- Compiling monthly report on headcount statistic, statistics-new appointments terminations, transfers, and employment equity figures
- Conduct exit interviews
- Assisting with Workplace Skills (WPS) and Annual Training Reports (ATR), Disciplinary Action
- Develop and maintain monthly HR Reports
- Distribution of payslips, liaise with payroll on new engagements, unpaid maternity leave agreements, EAP coordination/counselling assistance
- Engaged with payroll administrator on terminated staff and annual/sick leave data
- Coordinated salary queries with Payroll and employees
- Capture monthly commission and leave taken onto MS Excel spread sheet
- Update and maintain all general admin duties
- Schedule meetings and organise team functions
- Maintained and updated HR records with recent changes and labour legislation
- Provided managers with conduct and discipline information, issued notices for hearings and warnings
- Liaise with employees regarding disciplinary procedures and process, represent company at CCMA regarding employee's dispute/unfair dismissal etc
Sales Consultant
DNA Telesales (PTY) LTD
Olivedale, Gauteng
08.2005 - 11.2006
- Seeking new business opportunities by cold calling (Sales)
- Retention, Reinstating of lapse policies
- Provide after sales service to clients in support of sales function
- Entertain clients and build existing and new relationship
- Selling multiple types of insurances
Administration Clerk
Explix T/A Work Group
Midrand, Gauteng
06.2003 - 05.2005
- Answer, screen and re-direct telephone calls received
- Typed documents and correspondence for owners and department managers
- Assist with photocopying, scanning, printing, and binding
- Set up and maintain well-ordered filing system
- Take charge of general office administration
- Check and obtain sign-off on invoices from cost owner and submit for payment
- Create invoice and process customer payments
- Processed orders, Paying off outstanding Invoices
- Call vendors to check on orders, schedule deliveries, and coordinate payments
- Filing of invoices
- Bank Reconciliation
Promoter
UDV Guinesses
Fourways, Gauteng
10.2002 - 04.2003
- Marketing various types of products
Education
High School Diploma - Matric
Azara Secondary School
Lenasia12.2001
Diploma - Human Resource Management
Boston City Campus & Business School
Braamfontein /2023 - /2025
BBA - Business Administration
Regenesys Business School
Sandton05.2026
Skills
- Multi-tasking
- Time-management
- Stakeholder relationship management
- Organizational skills
- Attention to detail
- Verbal communication
- Written communication
- Listening skills
- Process improvement
- Interpersonal skills
- Problem solving
- Critical thinking
Languages
English
Afrikaans
Custom
- BDO South Africa Inc, Mrs. Hazel Bafu, Director: National Training Officer, 011 481 3107/ 082 758 2066
- South African Institute of Chartered Accountant, Ms Tonia Jackson, Project Director: Training, 011 621 6601/ 083 260 5288
- Response Telemarketing Services (Pty) Ltd, Mrs. Yevenia Naidoo, Head Of Human Resource, 011 543 4000
- DNA Telesales, Mrs. Anita Peters, Team Leader, 011 787 4279
- Work Group, Naomi Chirwa, General Manager, 011 233 6617
Personal Information
- Available: 2 Month Notice
- Title: Mrs.
Timeline
National Training Programme Manager
BDO South Africa Inc
08.2021 - 01.2025
Administrator: Training Office Administration & Monitoring
SAICA (South African Institute of Chartered Accountants)
05.2012 - 08.2021
Recruitment Specialist
Putco/Comuta
04.2010 - 02.2011
Human Resource Officer
Response Telemarketing Services Pty (Ltd)
12.2006 - 02.2010
Sales Consultant
DNA Telesales (PTY) LTD
08.2005 - 11.2006
Administration Clerk
Explix T/A Work Group
06.2003 - 05.2005
Promoter
UDV Guinesses
10.2002 - 04.2003
BBA - Business Administration
Regenesys Business School
High School Diploma - Matric
Azara Secondary School
Diploma - Human Resource Management
Boston City Campus & Business School
/2023 - /2025
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