Loyiso Goniwe
Financial Advisor
Johannesburg,Gauteng
Summary
Financial Advisor supporting 31-60 client cases per month with financial guidance, accurate record keeping, and clear communication across service-focused settings. Brings practical experience from contact-centre, credit reporting, and team leadership roles, with strengths in handling sensitive queries, following through on actions, and keeping 20-40 records per month accurate. Well positioned to support client conversations, organise account details, and maintain a reliable standard of service in a regulated environment.
Overview
7
7
Languages
4
4
Certificates
20
20
years of professional experience
Work History
Financial Advisor
Old Mutual
Johannesburg
01.2025 - Current
- Developed tailored financial plans to meet client goals and risk tolerance.
- Provided comprehensive investment advice leveraging market analysis tools.
- Cultivated strong client relationships through regular communication and trust-building activities.
- Mentored junior advisors, enhancing team performance and knowledge sharing.
- Streamlined financial reporting processes to improve accuracy and timeliness of deliverables.
- Conducted detailed portfolio reviews, ensuring alignment with clients' financial objectives.
- Led strategic workshops to educate clients on investment opportunities and risk management.
- Advised on regulatory compliance issues, safeguarding firm's reputation and client interests.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
Advisory Team Leader
ASI
Johannesburg
01.2019 - 05.2023
- Review the service strategies planned for each sale and distribution advisor in your region to ensure compliance with ASI standard strategic deliverables, client-specific value proposition, risk mitigation, integration, and profitability
- Ensure sales and revenue targets set are achieved
- Provide the supervisor with the monthly operations report
- Review the reports, meeting notes, presentations, and projects of your respective advisors
- Staff Leave Management
- Attend client and provider strategic meetings and influence the objective/outcome of the meeting.
- Compile strategic reports, presentations, project plans, and communication for clients and providers
- Technical consulting
- Resolve escalated queries, service complaints, and disputes
- Monitor and manage capacity within your region, staff leave, and travel arrangement, and approve travel claims
- Manage a team of Regional Advisors by communicating their roles and responsibilities, helping them structure their workflow (i.e. weekly project plan) and monitoring consultants that are performing under supervision (compliance), and updating their portfolio of evidence.
- Supervise and support the Advisors in carrying out their duties through weekly workflows and monthly/quarterly performance reviews.
- Identify areas where Advisors require support, training, and development.
- Manage poor performance through appropriate disciplinary processes and action.
- CLIENT RELATIONSHIP MANAGEMENT
- Develop and maintain a strong relationship with key individuals within my region.
- Conduct monthly CRM calls to all category 1 and two clients.
- Conduct quarterly meetings with the senior management team within each advisor under my portfolio.
- Monitor client satisfaction and ensure that the concerns identified are addressed soonest.
- Respond to poor service ratings within 48 hours.
- PROJECT MANAGEMENT
- There were special projects allocated to me to oversee and manage. I will be required to design a project plan, present the plan to the team involved, delegate tasks, and provide progress reports to the team.
- CROSS-SELLING
- Identify cross-selling opportunities within my regions of clients and create a platform/opportunity for sales
- Identify leads for new business opportunities
- Ensure you achieve revenue targets set
- Financial Services
- Led team initiatives to enhance operational efficiency and streamline workflows.
Credit Profile Reporter
Transunion
01.2015 - 01.2019
- Examine and interpret business data.
- Compile accurate business reports for credit application purposes.
- Execute telephonic interviews with clients to gather information essential for making credit risk decisions.
- Update the commercial database with information obtained through external sources and ensure current and accurate data.
- Liaise with clients and handle queries.
- Administrative and clerical duties.
- Ensure compiled business reports adhere to predetermined quality standards and time.
Customer Service Consultant
Merchants
01.2011 - 01.2015
- Answered customer calls within established client SLA to deliver exceptional service.
- Ensured resolution of all calls within agreed AHT to maintain operational efficiency.
- Resolved customer queries by providing information and technical support during first interaction.
- Collaborated with Cell C to enhance service delivery and customer satisfaction.
Administrator
SABC
01.2007 - 01.2009
- Record stored media tapes in the media library
- Ensure all media recordings are available upon request.
- Resolve customer queries, and provide information and/or technical support where required to ensure client satisfaction.
- Perform other administrative tasks.
- South African Broadcasting Corporation
Education
National Certificate Wealth Management -
Insurance Sector Education And Training Authority
Johannesburg 05-2024
Entrapreneurship - Business
University of Johannesburg
Johannesburg 01-2010
No Degree -
Kliptown high
Johannesburg 01-2002
Skills
Customer service
Client relationship management
Cross-selling
Team leadership
Stakeholder engagement
Revenue analysis
Sales forecasting
Risk mitigation
Performance coaching
Excel
Project management
Business reporting
Presentation development
Performance tracking
Meeting facilitation
Dashboard reporting
Client escalation handling
Quality assurance
References
- Sifiso Sikhakhane, Merchants/Cell C, Manager, ssikhakhane@cell.co.za, 27732786816
- Janine Jansen, Transunion, Manager, memoshono@transunion.co.za, 27718997703
- Lesego Kgamphe, 27727334463, lesego.kgamphe@asi.co.za, Manager
Certification
Class of business Investments
Timeline
Class of business Investments
12-2025
Class of business long term insurance
12-2025
Financial Advisor
Old Mutual
01.2025 - Current
Class of business Health services benefits
12-2020
Class of business Short term insurance: personal lines
12-2020
Advisory Team Leader
ASI
01.2019 - 05.2023
Credit Profile Reporter
Transunion
01.2015 - 01.2019
Customer Service Consultant
Merchants
01.2011 - 01.2015
Administrator
SABC
01.2007 - 01.2009
National Certificate Wealth Management -
Insurance Sector Education And Training Authority
Entrapreneurship - Business
University of Johannesburg
No Degree -
Kliptown high