Louise Evans
Customer Liason
Johannesburg
Summary
Results-driven Guest Relations Officer with over 11 years in guest services. Skilled in streamlining processes, training staff, and implementing upselling strategies that boost revenue and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Guest Relations Officer
Life Day Spa
01.2015 - Current
- Enhanced guest satisfaction through personalized service and attention to individual preferences.
- Streamlined check-in and check-out processes, improving operational efficiency and guest experience.
- Resolved guest complaints promptly, ensuring positive outcomes and fostering loyalty.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Welcomed guests at entrance, providing assistance with check-in and information about services.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Trained new staff on service standards and company policies to maintain high-quality guest interactions.
- Trained new staff members on company policies, procedures, and customer service standards.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Addressed customer complaints effectively, ensuring guest satisfaction and retention.
Education
High School Diploma -
Whitchurch High School
Cardiff 04.2001 -
Skills
Guest services
Guest satisfaction focus
Guest interaction
Effective communication
Communication excellence
Concise communication
Empathy
Team member development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Guest Relations Officer
Life Day Spa
01.2015 - Current
High School Diploma -
Whitchurch High School
04.2001 -