Jessica Edwina Smith
Receptionist
Vredenburg,WC
Summary
Have a good working relationship with clients and support personal. Outstanding communication skills. Self-motivated and a self-starter. Ability to take responsibility of and resolve customer service related issues. Excellent leadership and organizational skills.
Overview
16
16
years of professional experience
2002
2002
years of post-secondary education
Work History
Guest Relations Officer
Weskus Mall
- Welcome of clients
- Handling complaints
- Assist with marketing campaigns
- Assists Duty Manager over weekends with reports
- Reference: Sonja Williams, Office manager, Weskus Mall, 071 027 5755
Cashier
Jet Stores
11.2003 - 3 2005
- Handling Cash
- Customer Service
- Housekeeping Duties
- Point of Sale
- Receiving of Stock
- Reference: Mrs Teresa Cloete, Store Manager, 0227131296
Office administrator
Pindulo VDM
01.2018 - 01.2020
- Operate switched board
- Purchase office supplies
- Send and receive invoices
- Receiving of packages
- Coordinate boardroom bookings
- Send out office supplies to various depo's
- Assist staff with office duties
- Reference: Eloise Cloete, 072 370 3163
Tuck Shop Owner
Eden Primary School
04.2014 - 12.2016
Sales Representative/ Office administrator
Avbob Life's
09.2012 - 01.2014
- Selling of Life insurance and Funeral policies
- Operates Switched board
- General office duties
- Reference: Rosline Cleophas, 022-7134621
Guest Relations Officer
Blue Bay Lodge
11.2008 - 01.2012
- Handling reservations
- Customer service relations and problem solving
- Assist with general office administration
- Filling
- Cash-ups
- Answering Telephone calls and operate full switched board
- Reference: Melanie Brown, Financial manager, Blue Bay lodge, 022-7141177
Cashier
Mykonos Casino
04.2005 - 08.2008
- Customer Service to VIP guest
- Cash pay outs
- Foreign Exchange
- Chip reckon
- Provide Exceptional customer service to internal and external customers
- Reference: Mr Reagon Peddie, Promotions and events Manager, Mykonos Casino, 022-7076970
Education
Grade 12 - Afrikaans, English, Biology, Economics, Business, History, Child Care
Weston High School
Professional Receptionist - undefined
Skills
Guest communication
Client relationship management
Guest complaint resolution
Team member development
Policy adherence
Hospitality best practices
Exceptional communication
Data entry proficiency
Guest services
Guest satisfaction focus
Reservation management
Trainingcertificates
Professional Receptionist, 09/13/18
Physicaladdress
08 Arum Crescent, Vredenburg, 7380
Personal Information
- Date of Birth: 07/04/84
- Nationality: South African
Academicqualifications
Weston, 12, 2002, Afrikaans, English, Biology, Economics, Business, History, Child Care, Customer Service Training, Microsoft Office (Word, Excel, PowerPoint, Outlook), Professional Receptionist
Timeline
Office administrator
Pindulo VDM
01.2018 - 01.2020
Tuck Shop Owner
Eden Primary School
04.2014 - 12.2016
Sales Representative/ Office administrator
Avbob Life's
09.2012 - 01.2014
Guest Relations Officer
Blue Bay Lodge
11.2008 - 01.2012
Cashier
Mykonos Casino
04.2005 - 08.2008
Cashier
Jet Stores
11.2003 - 3 2005
Guest Relations Officer
Weskus Mall
Professional Receptionist - undefined
Grade 12 - Afrikaans, English, Biology, Economics, Business, History, Child Care
Weston High School