Lorato Setlhare
Boksburg
Summary
Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work History
Ticket Consultant
Zululand Coaches
Johannesburg
11.2022 - 02.2024
- Assisted clients in identifying needs and defining project scopes.
- Selling Tickets and assisting Customers with scaling and load Luggage.
Ticket Sales Agent
Africa Peoples Movers Buses
Johannesburg
12.2015 - 09.2020
- Assisted customers with ticket purchases and travel inquiries.
- Provided detailed information on routes and schedules to clients.
- Processed payments and issued tickets using company software.
Call Center Representative
APM Buses
Pretoria
10.2014 - 01.2015
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained accurate records of customer interactions for future reference.
Ticket Sales Agent
Intercape Buses
Pretoria West
04.2003 - 05.2010
- Processed ticket sales efficiently using online and offline systems.
- Assisted customers with inquiries about routes, schedules, and fares.
- Collaborated with team members to ensure smooth sales operations.
- Managed cash transactions and maintained accurate financial records.
Education
Certificate - Airport Passenger Handling
Qantas Aviation Academy
01.2002 - 06.2002
Pinagare High School
TaungSkills
- Computer Literate
- Customer Handling
- Parcels and Passengers Luggage Handlings
- Customer needs assessment
- Customer service
- Travel logistics
- Client consultation
- Problem solving
Languages
English
First Language
English
Advanced (C1)
C1
Zulu
Upper Intermediate (B2)
B2
Setswana
Proficient (C2)
C2
Timeline
Ticket Consultant
Zululand Coaches
11.2022 - 02.2024
Ticket Sales Agent
Africa Peoples Movers Buses
12.2015 - 09.2020
Call Center Representative
APM Buses
10.2014 - 01.2015
Ticket Sales Agent
Intercape Buses
04.2003 - 05.2010
Certificate - Airport Passenger Handling
Qantas Aviation Academy
01.2002 - 06.2002
Pinagare High School