Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Football and Drums
Additional Information
Websites
Timeline
Hi, I’m

Enrickay Austin Abrahams

Ticket Sales Agent
Cape Town,WC
Enrickay Austin Abrahams

Summary

Dynamic customer service professional with experience at Flysafair, excelling in problem-solving and critical thinking. Proven ability to enhance customer satisfaction through effective communication and empathy. Adept at managing complex inquiries and fostering loyalty, consistently achieving positive outcomes in high-pressure environments. Committed to delivering exceptional service and maintaining professionalism. Conscientious and hardworking, always positive and goal driven. My confidence and drive to succeed makes me excel at any task and stand out among others. I am a team player who ensures that we succeed together


Overview

7
years of professional experience
2
Languages

Work History

Flysafair

Ticket Sales
04.2024 - Current

Job overview

  • Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated flight change options, helping customers make informed decisions about their changes/bookings.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer payment discrepancies and concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educate customers about change flight billing policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Menzies Aviation

Customer Service Agent
11.2022 - 03.2024

Job overview

  • Checking passengers in
  • Weighing and checking in baggage
  • Issuing boarding passes and luggage labels
  • Allocating seat numbers
  • Asking security questions
  • Answering passenger queries prior to their flight
  • Welcoming passengers
  • Explaining to passengers how to use self-check systems
  • Offering travelling solutions
  • Helping passengers who have lost their luggage
  • Directing passengers to their gates
  • Answering questions about airport services
  • Directing passengers to baggage claim
  • Checking passengers’ bags and directing them to their gates
  • Greeting passengers on arrival at the airport
  • Keeping passengers updated on any changes to flight information
  • Responding in a calm and professional manner to customer complaints
  • Try and ensure that all passengers are checked in on time to the best of my ability.
  • Verify passenger identification and boarding passes
  • ensure smooth, fast, and accurate boarding to ensure that all passengers are boarded and final checks can be done in time.
  • provide the ramp agent with security checks to ensure that the correct luggage are being offloaded if a passenger miss the flight.
  • provide onboard crew with figures ensuring that it corresponds with their figures

Western Cape Government

Administrative Clerk
04.2022 - 10.2022

Job overview

  • Entered data into system and updated client contacts with information to keep records current.
  • Experience of patient administration.
  • Responsible for collecting folders, preparing and filing documents.
  • Captured statistical data, admit and register patients.
  • Accurate patient assessment and data recording.

Fampak

Delivery Driver Assistant
01.2018 - 03.2022

Job overview

  • Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
  • Contributed to overall team success by consistently meeting daily delivery targets and goals.
  • Provided exceptional service to customers, answering questions regarding their orders and delivery times.
  • Enhanced customer satisfaction with prompt and courteous service during deliveries.
  • Assisted driver in completing required documentation such as proof of delivery forms or incident reports when needed.
  • Kept warehouse and associated outside areas neat and clean.
  • Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
  • Resolved customer complaints professionally, ensuring their concerns were addressed effectively.
  • Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
  • Improved delivery efficiency by assisting driver with loading and unloading tasks.
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.

Education

Parow High School
Parow

High School Diploma
04.2001

University Overview

Skills

critical thinking

Affiliations

Affiliations

I am part of Streams Outreach ministries. participating in charity work while spreading the Gospel of Jesus Christ

Interests

Travel

Sport

People

Music

Football and Drums

Football and Drums

Before i started working at the airport i played competitive football for Golden United Football Club and then progressed to Westrige Football club where we won the LFA league. Additional to The club football i also captained my own Fives team (Bredrin FC) to a league trophy at 5ives Vangate. 

When i started working at the airport i could not participate in Competitive football any longer but still play casual fives and im still part of Westrige Football Club where i attend training sessions often.

I also play the drums at church where i am part of the Streams Outreach Worship team and form part of an amazing developing band. We all are still learning and developing our skills but ultimately love and enjoy worshiping God.

Additional Information

Additional Information

Apart from a regular Ticket Sales Agent, I am a Well Trained Back-up Ramp agent, when called upon acts as a regular ramp agent.

on Many occasions when the Ramp team were short i was called upon and acted as a full time Ramp agent, doing a minimum of 3 turnaround flights with 7 turn-around flights being the most yet. I am fully fit for the Job, only requiring the necessary training for eligibility on Ramp

Websites

Timeline

Ticket Sales
Flysafair
04.2024 - Current
Customer Service Agent
Menzies Aviation
11.2022 - 03.2024
Administrative Clerk
Western Cape Government
04.2022 - 10.2022
Delivery Driver Assistant
Fampak
01.2018 - 03.2022
Parow High School
High School Diploma
04.2001

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Enrickay Austin AbrahamsTicket Sales Agent