Lloyd Mukunza
Field Service Engineer/ Trainer (Medical Devices)
Roodepoort
Summary
A seasoned Medical Devices Field Service Engineer with over 20 years of experience specializing in the installation, maintenance, and repair of advanced in vitro diagnostic (IVD) instruments. Adept at ensuring optimal instrument performance through precise calibration, troubleshooting, and compliance with regulatory standards. Skilled in customer training, technical support, and fostering strong client relationships to enhance operational efficiency. Possesses in-depth knowledge of industry trends, ISO standards, and quality management systems. Recognized for exceptional problem-solving abilities, attention to detail, and a commitment to delivering timely, reliable solutions. Have received factory trainings from reputable manufacturers like Roche, Sysmex, ABX Horiba, IL etc Dedicated to upholding the highest standards of service excellence in the medical devices sector.
Looking for a position in an organization that will afford me an opportunity to gain more experience and grow within the organization while making a positive contribution to the organization.
Overview
2031
2031
years of professional experience
11
11
years of post-secondary education
Work History
Field Service Engineer
SYSMEX
Johannesburg
08.2023 - Current
- Installation: Set up and configure IVD instruments at customer sites.
- Maintenance: Perform routine preventive maintenance to ensure instrument reliability.
- Troubleshooting: Diagnose and resolve technical issues with IVD instruments promptly.
- Calibration: Adjust and calibrate equipment to ensure accurate and reliable results.
- Repairs: Replace defective components and repair equipment as needed.
- Upgrades: Install and configure hardware or software updates for instruments.
- Documentation: Maintain detailed records of service activities, repairs, and maintenance.
- Training: Provide hands-on training for laboratory staff on instrument operation and maintenance.
- Technical Support: Offer remote or on-site support to address customer inquiries and concerns.
- Regulatory Compliance: Ensure all activities comply with industry regulations, such as ISO standards and FDA requirements.
- Inventory Management: Manage and track spare parts and consumables for service activities.
- Installation Qualification (IQ): Perform and document qualification tests to confirm proper instrument setup.
- Operational Qualification (OQ): Validate equipment functionality according to manufacturer specifications.
- Customer Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction.
- Emergency Repairs: Respond to urgent service calls to minimize instrument downtime.
- Quality Assurance: Collaborate with quality teams to address equipment-related quality issues.
- Feedback Reporting: Communicate customer feedback and recurring issues to R&D or production teams.
- Compliance Audits: Assist in internal and external audits related to equipment performance.
- Safety Compliance: Adhere to safety protocols during all service activities.
- Performance Monitoring: Use diagnostic tools to monitor instrument performance trends over time.
Field Service Engineer (Automation)
Roche Diagnostics
Johannesburg
9 2016 - 07.2023
- Inspection and acceptance of incoming equipment
- Pre installation site visits and inspections
- Installing and commissioning Clinical Laboratory Diagnostic and Medical Equipment as per manufacturers specifications and safety and health regulations
- Training Diagnostic Equipment users and service technicians onsite and in-house
- Maintaining, troubleshooting (Electronics, Pneumatics and hydraulics), repairing and calibrating Diagnostic, Medical and Industrial equipment
- Planning and executing regular equipment services to comply with manufacturers’ specifications, health and safety regulations
- Altering, modifying and upgrading equipment in liaison with the manufacturer
- Recommending and implementing solutions to customer software and hardware issues
- Testing and validating equipment after upgrades and updates
- Liaising and sourcing spare parts from manufacturers
- Installing Operating systems and application packages
- Troubleshooting, maintaining and repairing computer hardware, software and ICT networking related issues
- Preparing and presenting monthly technical reports
- Inventory and spare parts management and control
- Equipment worked on: Hematology Analyzers
Field Service Engineer (International)
STAT-Tiakeni MEDICAL (PTY) LTD
Johannesburg
04.2001 - 09.2030
- Company Overview: South Africa
- Inspection and acceptance of incoming equipment
- Installing and commissioning Clinical Laboratory Diagnostic and Medical Equipment as per manufacturers specifications and health technology regulations
- Maintaining, troubleshooting (Electronics, Pneumatics and hydraulics), repairing and calibrating Diagnostic, Medical and Industrial equipment
- Investigate medical equipment failure, and advise hospitals about purchasing and installing new equipment
- South Africa
- Equipment worked on: Patient Monitors, Defibrillators, Anesthetic Machines, Ventilators, ECG Monitors, Suction Machines
Clinical Engineer / Technician
Muvigo Africa Solutions (MASmed)
Johannesburg
06.2015 - 03.2016
- Company Overview: South Africa
- Inspection and acceptance of incoming equipment
- Installing and commissioning Clinical Laboratory Diagnostic and Medical Equipment as per manufacturers specifications and health technology regulations
- Maintaining, troubleshooting (Electronics, Pneumatics and hydraulics), repairing and calibrating Diagnostic, Medical and Industrial equipment
- Investigate medical equipment failure, and advise hospitals about purchasing and installing new equipment
- South Africa
- Equipment worked on: Patient Monitors, Defibrillators, Anesthetic Machines, Ventilators, ECG Monitors, Suction Machines, Ultrasound Scanners
Consultant
Biodynamics Private Limited
Harare
02.2013 - 12.2014
- Company Overview: Zimbabwe
- Preparing tender documents and funding proposals for government and private
- Selection, planning and acquisition of medical devices / equipment
- Procurement and purchasing support
- Inspection and acceptance of incoming equipment
- Attend meetings with the Laboratory Managers and Procurement teams
- Pre installation site visits and inspections
- Installing and commissioning Clinical Laboratory Diagnostic and Medical Equipment as per manufacturers specifications and health technology regulations
- Analyse clients’ needs and recommend software and hardware solutions
- Zimbabwe
- Equipment worked on: Hematology Analyzers, Chemistry Analyzers, Coagulation Analyzers, Electrolyte Analyzers, Molecular Diagnostic Equipments, Patient Monitors, Defibrillators, Anesthetic Machines, Ventilators, ECG Monitors, Suction Machines, Ultrasound Scanners
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Graduate Trainee, Field Service Engineer, Senior Field Service Engineer
Lab Assist
Harare
01.2005 - 02.2013
- Company Overview: Zimbabwe
- Inspection and acceptance of incoming equipment
- Pre installation site visits and inspections
- Installing and commissioning Clinical Laboratory Diagnostic and Medical Equipment as per manufacturers specifications and health technology regulations
- Training Diagnostic Equipment users and service technicians onsite and in-house
- Maintaining, troubleshooting (Electronics, Pneumatics and hydraulics), repairing and calibrating Diagnostic, Medical and Industrial equipment
- Planning and executing regular equipment services to comply with manufacturers’ specifications, health and safety regulations
- Altering, modifying and upgrading equipment in liaison with the manufacturer
- Recommending and implementing solutions to customer software and hardware issues
- Testing and validating equipment after upgrades and updates
- Liaising and sourcing spare parts from manufacturers
- Installing Operating systems and application packages
- Troubleshooting, maintaining and repairing computer hardware, software and ICT networking related issues
- Preparing and presenting monthly technical reports
- Inventory and spare parts management and control
- Zimbabwe
- Equipment worked on: Hematology Analyzers, Chemistry Analyzers, Coagulation Analyzers, Electrolyte Analyzers, Molecular Diagnostic Equipments
Undergraduate Attaché
Wankie Colliery Company
Hwange
08.2002 - 08.2003
- Company Overview: Zimbabwe
- Maintaining, troubleshooting (Electronics, Pneumatics and hydraulics), repairing and calibrating Diagnostic, Medical and Industrial equipment
- Troubleshooting, maintaining and repairing computer hardware, software and ICT networking related issues
- Zimbabwe
- Equipment worked on: Hematology Analyzers, Chemistry Analyzers, Coagulation Analyzers, Electrolyte Analyzers, Molecular Diagnostic Equipments, Patient Monitors, Defibrillators, Anesthetic Machines, Ventilators, ECG Monitors, Suction Machines, Ultrasound Scanners
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
High School Diploma -
Mabvuku High School
Harare, Zimbabwe 01.1998 - 11.1999
Bachelor of Science - Applied Physics
National University of Science And Technology
Bulawayo, Zimbabwe 08.2000 - 11.2004
High School Diploma -
City & Guilds (London)
Harare Zimbabwe 01.2009 - 11.2010
Master of Science - Material Physics
Midlands State University
Gweru, Zimbabwe 01.2012 - 11.2014
Skills
On-site support
Languageproficiencies
IsiZulu, English, Shona.
Salarydetails - Salaryexpectations
Negotiable
Professionalmemberships
- Clinical Engineers Association of South Africa (CEASA), South Africa, Member, 2012
- American College of Clinical Engineering (ACCE), USA, Individual member, 2011
- Engineering Council of South Africa (ECSA), South Africa, Candidate Engineer, Pending
- South African Institute of Physics (SAIP), South Africa, Certified Professional Physicist, 2015
- Institute of Physics (IoP), United Kingdom, Member, 2012
Eeaastatus
African
Residentialarea
Randburg
References
References to be provided upon request
Personal Information
- Notice Period: One Month
- Date of Birth: 06/10/80
- Gender: Male
Timeline
Field Service Engineer
SYSMEX
08.2023 - Current
Clinical Engineer / Technician
Muvigo Africa Solutions (MASmed)
06.2015 - 03.2016
Consultant
Biodynamics Private Limited
02.2013 - 12.2014
Master of Science - Material Physics
Midlands State University
01.2012 - 11.2014
High School Diploma -
City & Guilds (London)
01.2009 - 11.2010
Graduate Trainee, Field Service Engineer, Senior Field Service Engineer
Lab Assist
01.2005 - 02.2013
Undergraduate Attaché
Wankie Colliery Company
08.2002 - 08.2003
Field Service Engineer (International)
STAT-Tiakeni MEDICAL (PTY) LTD
04.2001 - 09.2030
Bachelor of Science - Applied Physics
National University of Science And Technology
08.2000 - 11.2004
High School Diploma -
Mabvuku High School
01.1998 - 11.1999
Field Service Engineer (Automation)
Roche Diagnostics
9 2016 - 07.2023
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