Lizeka Landa
858 Hlangwana Drive, Bhongweni, Kokstad
Summary
Driven graduate seeks opportunity to capitalize on accounting knowledge and understanding with trainee position. I have obtained an excellent work ethic offering skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
ADMINISTRATOR
TRAFALGAR PROPERTY MANAGEMENT
10.2023 - 05.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Targeted new customers to grow geographic reach and increase revenue.
- Generated reports detailing findings and recommendations.
DEBT COLLECTION AGENT
NORMAN BISSET AND ASSOCIATES
09.2020 - 09.2023
- Used scripted conversation prompts to convey current account information and obtain payments
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
COLLECTION ASSOCIATE
ACCENTURE SERVICES
07.2015 - 12.2020
- Delivered positive customer interactions, promptly identifying and resolving individual needs
- Recorded data accurately, maintaining reliable up to date customer and company information
- Communicated confidently with diverse clients from different backgrounds
- Responded to problems immediately, facilitating consistent and reliable service.
DEBT COLLECTOR
EDCON
02.2020 - 09.2020
- Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time
- Maintained high volume of calls to meet demands of busy group
- Used skip tracing and other techniques to locate debtors
- Used scripted conversation prompts to convey current account information and obtain payments.
DEBT COLLECTOR
NATIONAL SECURITY CORPORATION
08.2013 - 07.2015
- Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time
- Maintained high volume of calls to meet demands of busy group
- Worked in call-center environment handling manual and automatically dialed outbound calls
- Used scripted conversation prompts to convey current account information and obtain payments.
Education
BCOM Accounting -
UNISA
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
Timeline
ADMINISTRATOR
TRAFALGAR PROPERTY MANAGEMENT
10.2023 - 05.2024
DEBT COLLECTION AGENT
NORMAN BISSET AND ASSOCIATES
09.2020 - 09.2023
DEBT COLLECTOR
EDCON
02.2020 - 09.2020
COLLECTION ASSOCIATE
ACCENTURE SERVICES
07.2015 - 12.2020
DEBT COLLECTOR
NATIONAL SECURITY CORPORATION
08.2013 - 07.2015
BCOM Accounting -
UNISA
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