Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Lisa Bassett

Lisa Bassett

Client Services And Production
Stellenbosch

Summary

I’m a very goal orientated person skilled in relationship building and team collaboration, I successfully enhance customer service through tailored assessments and innovative strategies, resulting in improved outcomes for every task. With a strong background in working with people and managing their needs, as well as a strong interest in the creative
industry I am well equipped to work under pressure and ensure the best decisions get made and
the best results are delivered.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Educator

Delicuim Private School
02.2024 - Current
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
  • Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.

Assistant Manager, Customer Service

Basic Bistro
12.2020 - 11.2024
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.

Education

PGCE - Education

Stellenbosch University
Stellenbosch, South Africa
04.2001 -

Bachelor of Arts - Drama And Theatre Studies

Stellenbosch University
Stellenbosch, South Africa
04.2001 -

Skills

Group and individual instruction
Excellent time management
Strong administration
Team collaboration
Problem-solving
Active listening
Conflict resolution
Goal setting
Relationship building

Interests

Communication and Networking

Brand Strategy and Marketing Trends

Managing Social Media Content

Campaign Planning

Timeline

Educator

Delicuim Private School
02.2024 - Current

Assistant Manager, Customer Service

Basic Bistro
12.2020 - 11.2024

PGCE - Education

Stellenbosch University
04.2001 -

Bachelor of Arts - Drama And Theatre Studies

Stellenbosch University
04.2001 -

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Lisa BassettClient Services And Production