Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liora Katz

Johannesburg

Summary

During COVID-19, I was diagnosed with Temporal Lobe Epilepsy which has had a huge life changing impact on my career and ability to perform as the dynamic leader with a proven track record of transforming business units into profitable entities while mentoring and fostering talent. I excelled in operations management and fostering strong client relationships. However, with seizures I had major issues with short-term memory and the anxiety around the onset of a seizure which impacted both my professional and personal life. Once very skilled in strategic implementation and staff development, significantly enhancing operational efficiency and team collaboration, I was retrenched for poor performance due to my epilepsy.

At this time, I focused on what I loved and felt confident doing which is non-profit work. I created a non-profit called SWAK (Sealed With A Kiss) to assist heads of child headed households. I also volunteered for a non-profit which included the implementation of a birthday programme for many of the children who had never been honored or "spoilt" on the day of their birth.

Epilepsy literally stole my life and isolated me from the world by limiting my confidence, talking away my financial independence and affected many close friendships as people eventually get empathy fatigue. Not being able to drive, while living in South Africa with limited public transport, my struggle with processing, memory issues and finding words my world shrunk, along with the person I was. It has taken me three years to learn to love this new version of myself and I am now at a point of having learnt to manage my seizures and have the confidence to work again.

Although I have an MBA and was in many high powered positions, at this point in my life I am no longer focused on my title or achieving the salary I once did, I want to inspire and give hope to this very isolating and life impacting disability, epilepsy.

Overview

12
12
years of professional experience

Work History

Operations Executive

Discovery Health Medical Scheme
04.2015 - 06.2023
  • Managed seven business units within the Wellness Division overseeing more than 180 employees.
  • Reevaluated the business model and turned it from a loss making business unit to a profitable company within two years.
  • Applied problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning while maintaining high-quality standards.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
  • Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth.
  • Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Chief Operations Manager

HealthSco.re
08.2020 - 07.2022
  • Created, managed and implemented a facial scan to evaluate ones general well being, such as blood pressure, HbA1c.
  • Managed the technical team in South Africa that built the application by implementing efficient processes and strategies, leading to significant cost savings.
  • Closed performance gaps between South Africa and the United States by implementing targeted interventions for continuous improvement efforts.
  • Built strong relationships with key stakeholders, promoting a culture of transparency and trust within the organization.
  • Launched the application into the various department and health orientated areas within the American sister company.
  • Negotiated favorable contracts with suppliers, reducing costs without compromising on quality or service standards.

Owner

AYK
01.2013 - 01.2018
  • Master franchisee for South Africa.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by staff.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Managing Director

Endless Jewellery
01.2011 - 11.2013
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.

Education

MBA - General Studies

Regis University
Denver, Colorado
12-2002

Bachelor of Arts - Communications

University of Colorado At Boulder
Boulder, Colorado
05-1998

Skills

  • Approachable and respectful of all co-workers at any level always willing to mentor, train and upskill
  • Operations management
  • Staff training and development
  • Small business operations
  • Good communication working well in a group environment or alone
  • Nurture and maintain client relationships

Timeline

Chief Operations Manager

HealthSco.re
08.2020 - 07.2022

Operations Executive

Discovery Health Medical Scheme
04.2015 - 06.2023

Owner

AYK
01.2013 - 01.2018

Managing Director

Endless Jewellery
01.2011 - 11.2013

MBA - General Studies

Regis University

Bachelor of Arts - Communications

University of Colorado At Boulder
Liora Katz