Lindiwe Zamaswazi Sibeko
Boksburg, Vosloorus
Summary
Dynamic professional with a proven track record in customer service excellence and call management, honed at Lancet Laboratories. Skilled in complaint handling and customer success management, I consistently enhance customer satisfaction. My adeptness in both team collaboration and independent problem-solving, coupled with a knack for boosting efficiency, positions me as a valuable asset to any forward-thinking company.
Overview
11
11
years of professional experience
Work History
Resolutions Case Administrator
Lancet Laboratories
Richmond , Auckland Park
07.2024 - Current
- Responded promptly to inquiries from clients seeking assistance or clarification on their cases.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Assisted clients in setting realistic goals and developing action plans.
Assembler
ACDC Dynamics
Edenvale
01.2014 - 12.2024
- Adhered to safety protocols and procedures to prevent accidents or injuries.
- Maintained inventory of job materials.
- Assembled and completed products according to production schedules.
Customer Support Call Center Agent
Lancet Laboratories
Richmond , Auckland Park
06.2018 - 07.2024
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Adjusted communication style based on individual customer needs.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted callers per week in fast-paced environment.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Greeted customers in a professional and courteous manner.
Sales Assistant
Adidas Germiston
Germiston
03.2015 - 10.2017
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Sales Assistant
Edgar's East Gate Mall
Bedfordview
11.2013 - 03.2014
- Greeted customers and provided assistance with product selection.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Assisted customers in locating products, providing detailed information and recommendations.
Education
High School Diploma -
P T Xulu High School
Vosloorus12-2012
Human Resources Management 1st Year
Damelin College
Braamfontein Skills
- Call center experience
- Customer success management
- Inbound call answering
- Complaint handling
- Customer service excellence
- Call management
References
References available upon request.
Timeline
Resolutions Case Administrator
Lancet Laboratories
07.2024 - Current
Customer Support Call Center Agent
Lancet Laboratories
06.2018 - 07.2024
Sales Assistant
Adidas Germiston
03.2015 - 10.2017
Assembler
ACDC Dynamics
01.2014 - 12.2024
Sales Assistant
Edgar's East Gate Mall
11.2013 - 03.2014
High School Diploma -
P T Xulu High School
Human Resources Management 1st Year
Damelin College
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