Seretse Mosoeu
IT Service Desk Agent
JOHANNESBURG
Summary
Dedicated IT Service Desk Agent with Cisco Certified Network Associate (CCNA) certification and over 2 years of experience in providing technical support. Skilled in troubleshooting, customer service, and managing technical issues efficiently. Seeking to apply my expertise and continue growing within a dynamic IT team.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
Work History
Service Desk Agent
Lancet Laboratories
3 2022 - Current
- Responding to IT support requests over the phone and via email.
- Downloading, installing and configuring software to meet user requirements.
- Escalating advanced IT support cases.
- Documenting records of actions taken.
- Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
- Ensuring computers optimal performance.
- Analyzing issues and determining correct software or hardware solution
- Setting up equipment including computers, printers and routers.
Service Desk Intern
Lancet Laboratories
11.2021 - 03.2022
Education
CCNA, IT Essentials, Linux Essentials, Networking Fundamentals
Sci-Bono ICT Academy
No Degree - English, Afrikaans, Mathematics Literacy, History, Life Science, Business Studies
Mondeor High School
Johannesburg, South Africa 04.2019 - 12.2019
Skills
Networking
Active Directory
Windows OS
Microsoft Office Suite
Remote Desktop Support
Customer Service and Communication
Problem-Solving
Teamwork and Collaboration
Microsoft Office
References
Available upon request
Timeline
Service Desk Intern
Lancet Laboratories
11.2021 - 03.2022
No Degree - English, Afrikaans, Mathematics Literacy, History, Life Science, Business Studies
Mondeor High School
04.2019 - 12.2019
Service Desk Agent
Lancet Laboratories
3 2022 - Current
CCNA, IT Essentials, Linux Essentials, Networking Fundamentals
Sci-Bono ICT Academy
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