Lindiwe Chabalala
Support Technician
Johannesburg
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
12
12
years of professional experience
Work History
Support Technician
Altron Managed Solutions
05.2012 - Current
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Ensuring customer satisfaction.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Trained new users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Completed inventory counts and organized supplies.
- Walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Education
No Degree - Warehouse Management: Inventory,Stock&Supply Chain
Alison Online
International 04.2001 -
No Degree - Information Technology
Hp Business Institute Higher Education & Training)
Midrand, South Africa 04.2001 -
No Degree - Information Technology
HP Business Institute (Higher Education Training)
Midrand, South Africa 04.2001 -
Skills
Application support
User Training
Data Recovery
Remote Support
Technical Support
Issue Resolution
Ticket management
Software Updates
Hardware Repair
Troubleshooting
Software Installation
System Maintenance
Network configuration
Troubleshooting abilities
User training expertise
Repair expertise
Troubleshooting skills
Repair skills
Customer Service
User Support
Desktop support
Software diagnosis
Videoconferencing
Network diagnostics
Staff education and training
Windows 10
Technical Troubleshooting
Microsoft Outlook
Application installations
Hardware upgrades
TCP/IP
Mac systems
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
Love Hiking
It brings me closer to nature and also remind of the goodness of life.
Timeline
Support Technician
Altron Managed Solutions
05.2012 - Current
No Degree - Warehouse Management: Inventory,Stock&Supply Chain
Alison Online
04.2001 -
No Degree - Information Technology
Hp Business Institute Higher Education & Training)
04.2001 -
No Degree - Information Technology
HP Business Institute (Higher Education Training)
04.2001 -