Alfred Lebohang Mtshali

Configured hardware, devices, and software to set up work stations for employees.

• Walked individuals through basic troubleshooting tasks.
• Respond to inbound customer calls seeking technical assistance.
• Provide technical support via phone, email, or webchat, addressing user inquiries
• .Collaborate effectively with end-users, team members, and management to resolve issues quickly and ensure customer satisfaction
• Investigate and track issues related to networks, workstations, laptops, and application performance.
• Maintain detailed records of customer requests and incidents
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Streamlined troubleshooting processes for increased efficiency and reduced downtime.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
• Installed and configured operating systems and applications.