Lindelwa Masiza
ADMINISTRATIVE SECRETARY
Johannesburg
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Administrator/Secretary
Dam Technical College
Johannesburg
2014.01 - Current
- Updating MS Access Database with students data, Established student access cards, Data Capturing, Filing documents, Answer telephones and record messages for all office personnel, Maintain office space and equipment, Managing over 50 correspondence students, Responsible for all college newsletters and Designing information flyers for marketing purposes, Working hand-in-hand with CEO, keeping up to date with all college operations, Managing Student’s accounts, Generating student’s Monthly statements, Updating Staff records
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Maintained personnel records and updated internal databases to support document management
- Entered and maintained departmental records in company database
- Collected, validated, and distributed information to employees
Cashier & Waitressing
News-Cafe
JOHANNESBURG
2011.08 - 2012.07
- General worker, Customer service, Serving, Shop Administration, Stock take
- Managed over 50 customer per day to increase sales
- Improved transaction speed without sacrificing accuracy by staying up-to date on product pricing changes
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Massage Therapist
Mangwanani Africa Day Spa
Cape Town
2009.06 - 2009.12
- Customer Service (Incl
- Customer Concerns, Handling queries, and In-charge of workshops), Provide Professional massage to clients
- Managed over 30 customers per day
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions
- Improved overall client well-being with customized aromatherapy blends during massage sessions
- Maintained accurate client records for effective treatment planning and progress tracking
- Increased client satisfaction by providing exceptional service and maintaining clean, comfortable environment
- Promoted wellness by educating clients on self-care and stress management techniques
- Contributed to overall success of spa by actively participating in team meetings and training sessions
Education
Some College (No Degree) -
2017.01 - 2019.01
High School Diploma -
2004.01 - 2004.01
Some College (No Degree) - Administrative Clerk
2003.01 - 2003.12
Skills
Communication& ListeningMS Office suitAbility to work under PressureConflict ResolutionTeamworkAbility to plan work and meet deadlinesAccurate and attention to detailOffice ManagementCustomer CareComputer Typing skillsTelephone TechniquesManaging Phone calls effectively
Office Administration
Mail Handling
Decision-Making
Microsoft Office
Personal Information
ID Number: 8209290751089
Database Knowledge
Advanced, Advanced
References
- Gitta Fred, CEO Dam Technical College, 083 608 8923 / 011 339 4016, braamfontein.dam@gmail.com
- ZifisoTshaka, Branch Manager Dam Technical College, 073 379 2701
- ZwelaniSibanda, Supervisor Dam Technical College, 073 928 3068
Timeline
Dam Technical College - Some College (No Degree),
2017.01 - 2019.01
Administrator/Secretary - Dam Technical College
2014.01 - Current
Cashier & Waitressing - News-Cafe
2011.08 - 2012.07
Massage Therapist - Mangwanani Africa Day Spa
2009.06 - 2009.12
Olivet College - High School Diploma,
2004.01 - 2004.01
Dam Technical College - Some College (No Degree), Administrative Clerk
2003.01 - 2003.12