LINDELANI PHOPHI RASENGANI
IT PROFESSIONAL
Lynnwood Ridge
Summary
Diploma graduate with strong technical, database, and management skills seeking a challenging role in a dynamic IT environment. Experienced Supervisor leading team members to complete tasks on-time, assign tasks, train employees, and implement company procedures with excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals effectively.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Lead Convector Supervisor - Sales
GOBID (PTY) Ltd
10.2022 - Current
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Devised and implemented processes and procedures to streamline operations.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Student Assistant
Boston City Campus
06.2022 - 10.2022
- Liaised with staff to field telephone, in-person, and email inquiries.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Education
Diploma - System Development
Boston City Campus
Lynnwood, South Africa 05.2021 - Current
High School Diploma -
Willowridge High School
Pretoria, Gauteng 04.2014 - 12.2019
Skills
- Clear and concise messaging
- Effective communication skills
- Effective time management
- Project management skills
- Critical reasoning abilities
- Effective decision-making
- Organizational proficiency
- Staff management
- Operations management
- Process improvement
- Strategic planning
Timeline
Lead Convector Supervisor - Sales
GOBID (PTY) Ltd
10.2022 - Current
Student Assistant
Boston City Campus
06.2022 - 10.2022
Diploma - System Development
Boston City Campus
05.2021 - Current
High School Diploma -
Willowridge High School
04.2014 - 12.2019
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