Linda Chavunguma
Waitress
Cape Town,Claremont
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and guest relations management skills at Mozambik V&A Waterfront to enhance dining experiences. My adeptness in menu recommendations and hospitality service, coupled with a knack for memory retention, consistently boosted customer satisfaction and team efficiency.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Furley's Bar & Grill
01.2024 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Furley's Bar & Grill restaurant with social relevancy and intentionality
Waitress
Mozambik V&A Waterfront
09.2020 - 12.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased sales by 15%, through strategic upselling techniques.
Waitress
The Bungalow Cape Town
02.2018 - 06.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Zengeza 3 High School
Harare, Zimbabwe 01.2015 - 11.2016
Skills
Customer Service
Upselling techniques
Strong multitasking
Hospitality service expertise
Menu Recommendations
Guest Relations Management
Dining area maintenance
Customer Service
References
JEANNE - Manager
FURLEY'S BAR& GRILL
+27 832182194
EVANS - Manager
MOZAMBIK V&A WATERFRONT
evansmuf@gmail.com
SHARON - Manager
THE BUNGALOW CAPETOWN
+27670091238
Timeline
Waitress
Furley's Bar & Grill
01.2024 - Current
Waitress
Mozambik V&A Waterfront
09.2020 - 12.2023
Waitress
The Bungalow Cape Town
02.2018 - 06.2020
High School Diploma -
Zengeza 3 High School
01.2015 - 11.2016
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