SUN Solaris 8 / 9 /10 /11
Linda M Van Der Merwe
Senior Oracle Support Engineer
Pennington
Summary
With a proven track record at NSC Global, I excel in enhancing customer satisfaction and retention through expert Oracle support and technical troubleshooting. My adeptness in system administration and incident management, paired with strong communication skills, ensures optimal system performance and client trust.
Results-oriented Oracle Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
26
26
years of professional experience
50
50
Oracle Certification
50
50
SUN Microsystems
1
1
Dell VXRail Deploy
Work History
Senior Oracle Support Engineer
Atos Global IT Solutions And Services
Franse , Franse
11.2024 - Current
L3 Oracle Support Engineer
NSC Global
04.2019 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Analyzed support ticket trends to predict and prevent future issues.
Oracle Administrator
EOH Technology Solutions
09.2018 - 03.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Enhanced server performance by implementing efficient troubleshooting and maintenance procedures.
- Optimized server uptime by proactively detecting, diagnosing, and resolving hardware and software issues.
- Ensured data integrity by performing regular backups and disaster recovery planning for client servers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Diagnosed and resolved hardware and software issues.
Oracle Support Engineer
ETS
02.2010 - 08.2018
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Hardware replacement Oracle servers
- Analyzing Log file, explorers and snapshots.
- Implementation and install new Oracle hardware.
- Operating system install (Solaris), patches and firmware.
SUN Engineer
Sun Micro Systems / Oracle
01.1999 - 01.2010
- Collaborated with cross-functional teams to ensure successful integration of Oracle systems with other platforms.
- Assisted in migrating legacy systems to Oracle, ensuring a seamless transition with minimal downtime.
- SUN Hardware Support
- SUN Hardware replacement
- SUN Implementations Engineer
- SUN Pre-Sales
- Then over to Oracle (2008)
- Oracle Hardware Support and fault finding.
- Oracle Hardware replacement
- Oracle Implementations and Install Engineer
Education
No Degree - Information Technology
Intech Collage
Pretoria, South Africa 04.2001 -
Skills
Remote Support
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Software
Oracle VMware
RED Hat 8 (Linux)
Certification
All SUN Hardware and Software
Interests
To be a TAM or a CAM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Affiliations
- Oracle
- SUN Micorsystems
- DELL
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionTimeline
Senior Oracle Support Engineer
Atos Global IT Solutions And Services
11.2024 - Current
L3 Oracle Support Engineer
NSC Global
04.2019 - Current
Oracle Administrator
EOH Technology Solutions
09.2018 - 03.2019
Oracle Support Engineer
ETS
02.2010 - 08.2018
No Degree - Information Technology
Intech Collage
04.2001 -
All SUN Hardware and Software
01-2000
SUN Engineer
Sun Micro Systems / Oracle
01.1999 - 01.2010
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