Linda Bathembu
Resolution Specialist
Cape Town
Summary
A Master of Social Science graduate with experience in Social Development research, worked with School's Development Unit's 100-Up Project in ensuring positive youth development. Currently working at Amazon Development Center as a Resolution Specialist [A]. Passionate about systems development and policy making, with a keen interest in creating and implementing policies that drive social change and improve community well-being.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Resolution Specialist [A] (Communities)
Amazon
10.2024 - Current
- Moderating escalated issues and warning and banning customers from communities (abuse)
- Researching and resolving missing tasks, old tasks, stuck tasks
- Fixing technical issues with the CSA systems and aiding to provide evidence of those issues
Communities Customer Service Associate
Amazon
08.2020 - 09.2024
- Responsible for moderating content on Amazon platforms
- Boosting team morale and compiling reports for performance metrics
- Correspondence with sellers and customers on issues relating to upholding Amazon communities' guidelines
- Handling newly launched feature feedback on Amazon Communities
Unit Coordinator
UCT Student Housing & Residence Life
01.2020 - 12.2021
- Booking students into rooms, creating and maintaining register
- Collaborate with the Residence Management Team to maintain and create policies within the residence system
- Facilitate programs that ensure inclusivity, conducive learning and wellness initiatives
Education
Master of Social Science - Social Development
University of Cape Town
01.2020 - 10 2023
Bachelor of Arts - undefined
University of Cape Town
01.2016 - 12 2018
Bachelor of Social Science Honours - Social Development
University of Cape Town
01.2019 - 12 2019
Diploma in Systems Development - undefined
Boston City Campus
01.2022 - Current
Skills
Moderation
Awards
- Amazon Communities Certificate of Achievement (2023)
- Unit Coordinator Certificate of Appreciation (2021)
- UCT Leadership Silver Award (2020)
- UCT Leadership Silver Award (2019)
Timeline
Resolution Specialist [A] (Communities)
Amazon
10.2024 - Current
Diploma in Systems Development - undefined
Boston City Campus
01.2022 - Current
Communities Customer Service Associate
Amazon
08.2020 - 09.2024
Unit Coordinator
UCT Student Housing & Residence Life
01.2020 - 12.2021
Master of Social Science - Social Development
University of Cape Town
01.2020 - 10 2023
Bachelor of Social Science Honours - Social Development
University of Cape Town
01.2019 - 12 2019
Bachelor of Arts - undefined
University of Cape Town
01.2016 - 12 2018
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