Letta Mhlongo
Reservationist And Admin Clerk
Malelane
Summary
A pleasant, professional and proficient Administrative Assistant, Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.
Overview
15
15
years of professional experience
1
1
Language
Work History
RESERVATIONIST/ ADMIN CLERK
LIHLOSI SAFARI AND TOURING
01.2018 - Current
- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
- Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
RESERVATIONIST
PESTANA KRUGER LODGE 4*
04.2011 - 12.2017
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Reason for leaving: Resigned
Education
Bachelor of Education - Studying via Correspondence
NORTH WEST UNIVERSITY
06.2026
Management Assistant - undefined
EHLANZENT TVET COLLEGE
01.2023
N6 - Hospitality Reception
AFRICAN GLOBAL SKILLS ACADEMY
01.2010
Diploma - Office Computing
ARISE BUSINESS COLLEGE
01.2008
Grade 12 - English, Geography, History, Biology, Tsonga, Afrikaans, Agriculture
MAKHOSANA HIGH SCHOOL
01.2007
Skills
Computer Skills:
Microsoft office Word
Microsoft Excel
Microsoft PowerPoint
Internet and Emails
Well organised, and be able to prioritise work in an efficient manner
Providing high quality Customer Service
Good level of numeracy
Good at juggling tasks and prioritising
Impeccable telephone manners
Resolving and managing queries to closure
Calm and composed under pressure and able to work to tight deadlines
Ability to work within a busy and demanding team environment
Able to work with minimum amount of supervision and on own initiative
Ability to communicate effectively with a wide range of customers
Proven aptitude for dealing with customer complaints
Dealing with customers Face to Face
Fully aware of the importance of data security and relevant legislation
References
- Sibusiso, Mhlongo, 064 909 8697, 082 785 0596, LIHLOSI SAFARI AND TOURING, Position: Manager
- Anikie, Mashele, 013 790 2500, PESTANA KRUGER LODGE, Position: Front Office Manager
Timeline
RESERVATIONIST/ ADMIN CLERK
LIHLOSI SAFARI AND TOURING
01.2018 - Current
RESERVATIONIST
PESTANA KRUGER LODGE 4*
04.2011 - 12.2017
Bachelor of Education - Studying via Correspondence
NORTH WEST UNIVERSITY
Management Assistant - undefined
EHLANZENT TVET COLLEGE
N6 - Hospitality Reception
AFRICAN GLOBAL SKILLS ACADEMY
Diploma - Office Computing
ARISE BUSINESS COLLEGE
Grade 12 - English, Geography, History, Biology, Tsonga, Afrikaans, Agriculture
MAKHOSANA HIGH SCHOOL