Lesego Morekure
Orlando East,Johannesburg
Summary
I am a skillful, and self-organized man with 8 years working experience in different spheres of the work force. The skillsets in which I have acquired, make me an asset in any company that chooses to have me as part of their team. I am also, very open to learning constantly and consistently as that will help the company maintain a certain standard that they have set for themselves
Overview
2025
2025
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Customer Management Consultant (Executive Office)
Afrocentric Medscheme
Florida North
2 2023 - Current
- Company Overview: Bonitas Medical Fund, Florida
- Investigate the reason for the escalation using all system tools, records and processes
- Conduct Route Cause Analysis (RCA) where failures were identified
- Keep accurate records, as per the process, for analysis, trending and improvement
- Record the member interaction and investigation on the administration system
- Resolve any queries that were identified through the investigation
- Ensure compliance to quality standards in processing of escalated queries
- Provide comprehensive and accurate feedback to members/CMS
- Provide updates/feedback to Scheme Principal Officer/Fund Manager/Senior Manager/Hello Peter
- Professionally handle all client communications in accordance with the business requirements.W307
- Identify system constraints and escalate accordingly
- Take responsibility and accountability for complex calls which are referred from the Call Centre
- Ensure that payments were processed at correct rate and against available benefits
- Analyse and correct incorrect payments and identify reason for non-payment
- Apply Quality Analysis checklist to processing of claims
- Ensure that quality control targets are met
- Process high level Council for Medical Scheme queries including but not limited to investigation, researching, resolving and developing an appropriate response
- Compile accurate and timeous monthly reports for Schemes where applicable
- Analyse the escalations data and provide a monthly trend report to management
- Bonitas Medical Fund, Florida
Admin Support - Finance Agent
Afrocentric Medscheme
10.2018 - 01.2023
- Company Overview: Bonitas Medical Fund, Florida
- Investigate all documentation, correct where required and link to member’s records
- Apply Quality Analysis checklist to processing of claims
- Provide comprehensive and accurate feedback to clients via email, SMS and telephonically within the Bonitas SLA
- Assist in Call Centre/other arrears when required
- Ensure that quality control targets are met
- Meet delivery objectives through working with other team members within and linked to the department/project
- Ensuring delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
- Adhering to the Bonitas policies and procedures
- Preparing refunds
- Allocations of payments made
- Live Chats/Whatsapp
- Membership Level 1 Queries
- Any ad-hoc duties which are assigned
- Preparing Journals
- Special Debit Order
- Option Change
- Bonitas Medical Fund, Florida
- Experience 2IC Admin Support
- Managing the Team’s bench
- Allocation of work
- Assisting with escalations
- Managing team attendance
- Consolidating reports
Administrator
Group Level 4 Advocate
09.2015 - 04.2016
- Company Overview: Krugersdorp
- Capturing new applications
- Face-to-face interaction with potential clients for consultations
- Handling office calls
- Preparation of various reports for accountants
- Allocations of payments made
- Setting up appointments at Magistrate Court and High Court
- Krugersdorp
- Reason for leaving: On a contract basis
Education
Computer Technician - Principles of Customer Service, Windows 7, Intro to PC, A+ CompTIA
Boston City Campus
01.2014 - Current
Call Centre and Business Process - NQF 3 Contact Centre Learnership
LPA Learning and Performance Academy (Medscheme Learnership Program)
01.2018 - 01.2019
Grade 12 - Mathematical Literacy, Tourism, Life Science, Geography, English, Setswana & Life Orientation
Tulip High School
Skills
Microsoft Office
Microsoft Excel Intermediate Level
Effective communication skills
Pro-active
Service Focused
Academic transcripts
available upon request
Personal Information
Date of Birth: 08/15/93
References
- Shanaaz Maker, Bonitas Medical Fund, Team Leader, 0761011143
- Kitesh Singh, Bonitas Medical Fund, Team Leader, 0730700653
- Moatlhodi S Taunyane, Group Level 4 Advocates, Former Manager, 073263416
Driverslicense
Code 10 with PDP
Timeline
Admin Support - Finance Agent
Afrocentric Medscheme
10.2018 - 01.2023
Call Centre and Business Process - NQF 3 Contact Centre Learnership
LPA Learning and Performance Academy (Medscheme Learnership Program)
01.2018 - 01.2019
Administrator
Group Level 4 Advocate
09.2015 - 04.2016
Computer Technician - Principles of Customer Service, Windows 7, Intro to PC, A+ CompTIA
Boston City Campus
01.2014 - Current
Grade 12 - Mathematical Literacy, Tourism, Life Science, Geography, English, Setswana & Life Orientation
Tulip High School
Customer Management Consultant (Executive Office)
Afrocentric Medscheme
2 2023 - Current
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