Renado Campbell
Learning And Development Manager
Johannesburg
Summary
Adept at assessing training needs, creating engaging materials, and evaluating program effectiveness to ensure continuous improvement. Highly organized and adaptable, with a track record of fostering a positive and productive learning environment.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Knowledge and Learning Management: Manager
AFROCENTRIC HEALTH - MEDSCHEME
01.2019 - Current
- Supervising a team of Technical Learning Consultants
- Cultivating and nurturing relationships with key stakeholders
- Overseeing strategic technical training initiatives
- Contributing to the integration of technical training resulting from strategic projects
- Contributing to the digital learning strategy of the organization
- Ensuring the quality of the technical training process
- Managing the technical training budget
- Develop visually appealing and interactive learning modules that incorporate multimedia elements and interactive components to heighten learner engagement
- Produce content in small, easily digestible segments tailored to specific learning objectives
- This involves breaking down complex subjects into manageable portions using clear and concise language
- Implement instructional design principles to optimize learning outcomes
- Employ suitable learning strategies, assessments, and feedback mechanisms to enhance knowledge retention and comprehension
- Collaborate closely with subject matter experts to grasp content requirements and transform them into engaging learning materials
- Work together on content development, review, and feedback processes to ensure accuracy and relevance
- Utilize SharePoint expertise to establish dedicated learning skills pages on the SharePoint Portal
- These pages can act as a central hub for learners to access pertinent resources, engage in discussion forums, and access additional learning materials related to specific skills or topics
- Identify learning deficiencies and conduct needs assessments to determine the most effective content creation strategies
- This may involve analyzing the target audience, their learning preferences, and any specific requirements
- Develop comprehensive people development strategies to equip all staff with the essential skills, knowledge, and growth prospects necessary to propel the organisation towards realising its vision and mission
- Offer a proficient and forward-thinking service by administering training at various organisational tiers
- Rigorously assess and appraise the return on investment (ROI) from training initiatives to ensure regulatory adherence and organizational competence
Centre of Excellence: Trainer
AFROCENTRIC HEALTH - MEDSCHEME
01.2015 - 01.2018
- Liaising with managers and team leaders to ascertain training requirements, schedule training sessions, conduct evaluations to pinpoint areas for enhancement, and design effective training programs, while also preparing the necessary materials
- Perform system training needs assessments through data collection
- Develop training manuals
- Ensure a secure and healthy training environment in adherence with organizational standards and legal regulations
- Deliver training sessions encompassing designated areas like job-specific or refresher training
- Provide recommendations for enhancing procedures to uphold service quality
- Assess training effectiveness in relation to job-specific applications
Centre of Excellence: E-Learning
AFROCENTRIC HEALTH - MEDSCHEME
01.2015 - 01.2018
- Engaging in the day-to-day operations of eLearning on the Afrocentric Online Academy involving convening with stakeholders to deliberate on transforming potential training materials into captivating online content featuring a user-friendly interface
- Evaluate online educational programs to determine their suitability for online delivery
- Collaborate with IT to facilitate the integration of targeted strategies
- Collaborate with trainers and subject matter experts to optimize eLearning initiatives
- Provide reports to various business units
- Address and resolve enquiries
Centre of Excellence: Projects
AFROCENTRIC HEALTH - MEDSCHEME
01.2015 - 01.2018
- Overseeing and managing internal projects, I have successfully completed new client Take-On projects, Online Academy LMS, HC SharePoint Portal site, and Disability Management initiatives
- Ensure projects adhere to organisational requirements by integrating project plans
- Plan and schedule resources effectively for collaborative projects
- Conduct thorough quality reviews
Credit Control Team Leader
AFROCENTRIC HEALTH - MEDSCHEME
01.2012 - 01.2015
- Ensuring the department's efficient management to facilitate timely and effective payment processing
- Supervising timekeeping, daily accomplishments, monitoring annual leave, and managing absenteeism
- Providing supervision and motivation to the team while handling escalated complex queries
- Implementing systems to promptly address all incoming communications
- Supervise the credit control function
- Address escalated queries
- Monitor and enhance Key Performance Indicators and Staff Development
- Provide mentoring, coaching, and conduct one-on-one reviews
- Establish targets to guarantee their achievement
Quality Controller
AFROCENTRIC HEALTH - MEDSCHEME
01.2011 - 01.2012
- Maintaining and enhancing best practices, fostering change, and achieving ongoing quality improvement
- Supervising and offering support to uphold compliance with quality standards
- Perform daily quality inspections and deliver precise and timely quality reports
- Uphold quality standards rigorously
- Update all documentation regularly, including quality records, and organize regular workshops to address potential risk factors
- Implement efficient planning and time management strategies to optimize resource utilization
Employee Benefits Administrator
GLENRAND MIB / ABSA CONSULTANTS AND ACTUARIES
01.2006 - 01.2011
- Managed client portfolios, including pension and provident funds, retirement accounts, disability benefits, trusts, and funeral benefits
- General administration
- Addressing all general employer and employee inquiries
- Client relationship management
- Processing benefit withdrawals, terminations, and unclaimed benefits
- Reporting and reconciliations
Claims Administrator
SAFRICAN INSURANCE
01.2004 - 01.2006
- Oversaw the claims administration and negotiation process for a client base, ensuring clients were restored to their pre-loss status while consistently adhering to turnaround times
- Processing and data entry
- Liaising with stakeholders
- Addressing client inquiries
Fraud Administrator
FIRST NATIONAL BANK
01.2000 - 01.2004
- Ensured the achievement of departmental fraud prevention objectives while delivering exceptional client service
- Managed and addressed inquiries related to fraud prevention and risk situations, facilitating effective resolution of inbound and escalated queries
- Continuously monitor and address fraud queues to detect and mitigate fraudulent account activity
- Address disputes promptly and efficiently
- Manage both inbound and outbound calls effectively
- Foster fraud awareness within the organization and among external stakeholders
Education
BACHELORS OF BUSINESS ADMINISTRATION - undefined
Milpark Business School
01.2014 - 04.2016
BCOM HONS - STRATEGIC MANAGEMENT
University of Johannesburg
01.2018 - 04.2019
MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE COACHING AND FACILITATION
Johannesburg Business School
01.2021 - 04.2022
MATRIC - undefined
Voortrekker Hoerskool
01.1996 - 04.2000
Skills
Leadership
Organisational
Instructional Design
Coaching and Mentoring
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
Creativity
Technical Proficiency
Certification
INSTITUTE OF QUALITY, Assessor (Conduct outcomes-based assessment), Moderator (Conduct moderation of outcomes-based assessments), Skills Development Facilitator (SDF)
Accomplishments
I’m proud of my academic achievements, having graduated with distinction in my undergraduate studies. Pursuing my MBA was a remarkable journey, where I earned the Top Student award in the Weekender Cohort and placed second overall. These accomplishments have strengthened my commitment to learning and leadership, and I’m excited to continue applying this drive in all I do.
Timeline
MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE COACHING AND FACILITATION
Johannesburg Business School
01.2021 - 04.2022
Knowledge and Learning Management: Manager
AFROCENTRIC HEALTH - MEDSCHEME
01.2019 - Current
BCOM HONS - STRATEGIC MANAGEMENT
University of Johannesburg
01.2018 - 04.2019
Centre of Excellence: Trainer
AFROCENTRIC HEALTH - MEDSCHEME
01.2015 - 01.2018
Centre of Excellence: E-Learning
AFROCENTRIC HEALTH - MEDSCHEME
01.2015 - 01.2018
Centre of Excellence: Projects
AFROCENTRIC HEALTH - MEDSCHEME
01.2015 - 01.2018
BACHELORS OF BUSINESS ADMINISTRATION - undefined
Milpark Business School
01.2014 - 04.2016
Credit Control Team Leader
AFROCENTRIC HEALTH - MEDSCHEME
01.2012 - 01.2015
Quality Controller
AFROCENTRIC HEALTH - MEDSCHEME
01.2011 - 01.2012
Employee Benefits Administrator
GLENRAND MIB / ABSA CONSULTANTS AND ACTUARIES
01.2006 - 01.2011
Claims Administrator
SAFRICAN INSURANCE
01.2004 - 01.2006
Fraud Administrator
FIRST NATIONAL BANK
01.2000 - 01.2004
MATRIC - undefined
Voortrekker Hoerskool
01.1996 - 04.2000