LESEGO MAKOLA
Johannesburg
Summary
Dedicated Cabin Crew Member experienced in emergency response and customer service. Cultivated relationships and enhanced passenger safety while resolving conflicts and ensuring high standards in interactions. Committed to delivering exceptional customer service in all aspects of airline operations.
Overview
13
13
years of professional experience
Work History
Cabin Crew Member
South African Airways
Kempton Park
02.2025 - Current
- Ensured passenger safety through pre-flight briefings and safety demonstrations.
- Assisted in cabin preparation and stocked supplies for in-flight services.
- Delivered exceptional customer service by attending to passenger needs promptly.
- Coordinated with flight crew to execute smooth boarding and disembarkation processes.
- Responded effectively to in-flight emergencies following established protocols.
- Educated passengers on safety procedures and emergency equipment usage.
- Collaborated with team members to maintain high standards of cleanliness and orderliness in the cabin.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
Flight Attendant
COMAIR LIMITED
JHB
08.2016 - 06.2022
- Ensuring safety and comfort to the passengers
- Providing assistance and instructions to the passengers on board aircraft
- Conducting safety check before take-off
- Presenting emergency instructions and guidelines to passengers
- Monitoring and securing cabin regularly, complying with aviation rules
- Providing special attention to people with special needs
- Enforced emergency and safety procedures in compliance with flight regulations
- Provided leadership and assistance during emergencies, including aircraft evacuations
- Departed role following company's financial closure
Teacher's assistant
WEST RIDGE HIGH
06.2020 - 11.2020
- Create displays and prepare classrooms.
- Listen to pupils read, reading to them and telling them stories.
- Look after pupils who have had accidents, need help, or are upset.
- Provide support outside of the classroom such as helping during exams or on school trips.
Call Centre Agent
NEDBANK
JHB
05.2013 - 06.2016
- Keeping track of assigned accounts to identify outstanding debits
- Planning course of action to recover outstanding payments
- Locating and contacting debtors to enquire about payment status
- Handling queries and complaints
- Investigating and resolving discrepancies
- Managing large amounts of inbound and outbound calls in a timely manner.
- Reason for leaving: Got an offer to go work for Comair
Trace Agent
NEDBANK
JHB
01.2015 - 06.2015
- Tracked debtors using various tools and systems to ensure accurate account management.
- Confirmed and verified debtor details to support collection efforts and maintain data integrity.
- Ensured quality results by adhering to standards and guidelines; recommended procedural improvements for enhanced effectiveness.
- Reason for leaving: Internal move just for 6 months to assist the trace department then I went back to call center after 6 months
Education
GRADE 12 -
ATHLONE GIRLS HIGH SCHOOL
BA - TOURISM DEVELOPMENT
UNIVERSITY OF JOHANNESBURG
Skills
- Cabin Setup
- Onboard Customer Service
- Customer service
- Emergency response
- Safety procedures
- Safety Briefings
- Conflict Management & Resolution
- Conflict resolution
- Issue Resolution
- Relationship Management & Maintenance
- Client engagement
- Stakeholder Engagement
- Team collaboration
- Adapt easily to new environments
- Leadership & Management
- Strategic planning
- Process Improvement
- Interpersonal Skills
- Relationship-building
- Conflict resolution
Languages
- English
- Setswana
- Isizulu
Personal Information
- Date of Birth: 03/05/90
- Gender: Female
Languages
English
First Language
Zulu
Beginner
A1
Setswana
Beginner
A1
Timeline
Cabin Crew Member
South African Airways
02.2025 - Current
Teacher's assistant
WEST RIDGE HIGH
06.2020 - 11.2020
Flight Attendant
COMAIR LIMITED
08.2016 - 06.2022
Trace Agent
NEDBANK
01.2015 - 06.2015
Call Centre Agent
NEDBANK
05.2013 - 06.2016
GRADE 12 -
ATHLONE GIRLS HIGH SCHOOL
BA - TOURISM DEVELOPMENT
UNIVERSITY OF JOHANNESBURG