Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
Timeline
Generic

LESEGO MAKOLA

Johannesburg

Summary

Dedicated Cabin Crew Member experienced in emergency response and customer service. Cultivated relationships and enhanced passenger safety while resolving conflicts and ensuring high standards in interactions. Committed to delivering exceptional customer service in all aspects of airline operations.

Overview

13
13
years of professional experience

Work History

Cabin Crew Member

South African Airways
Kempton Park
02.2025 - Current
  • Ensured passenger safety through pre-flight briefings and safety demonstrations.
  • Assisted in cabin preparation and stocked supplies for in-flight services.
  • Delivered exceptional customer service by attending to passenger needs promptly.
  • Coordinated with flight crew to execute smooth boarding and disembarkation processes.
  • Responded effectively to in-flight emergencies following established protocols.
  • Educated passengers on safety procedures and emergency equipment usage.
  • Collaborated with team members to maintain high standards of cleanliness and orderliness in the cabin.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.

Flight Attendant

COMAIR LIMITED
JHB
08.2016 - 06.2022
  • Ensuring safety and comfort to the passengers
  • Providing assistance and instructions to the passengers on board aircraft
  • Conducting safety check before take-off
  • Presenting emergency instructions and guidelines to passengers
  • Monitoring and securing cabin regularly, complying with aviation rules
  • Providing special attention to people with special needs
  • Enforced emergency and safety procedures in compliance with flight regulations
  • Provided leadership and assistance during emergencies, including aircraft evacuations
  • Departed role following company's financial closure

Teacher's assistant

WEST RIDGE HIGH
06.2020 - 11.2020
  • Create displays and prepare classrooms.
  • Listen to pupils read, reading to them and telling them stories.
  • Look after pupils who have had accidents, need help, or are upset.
  • Provide support outside of the classroom such as helping during exams or on school trips.

Call Centre Agent

NEDBANK
JHB
05.2013 - 06.2016
  • Keeping track of assigned accounts to identify outstanding debits
  • Planning course of action to recover outstanding payments
  • Locating and contacting debtors to enquire about payment status
  • Handling queries and complaints
  • Investigating and resolving discrepancies
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Reason for leaving: Got an offer to go work for Comair

Trace Agent

NEDBANK
JHB
01.2015 - 06.2015
  • Tracked debtors using various tools and systems to ensure accurate account management.
  • Confirmed and verified debtor details to support collection efforts and maintain data integrity.
  • Ensured quality results by adhering to standards and guidelines; recommended procedural improvements for enhanced effectiveness.
  • Reason for leaving: Internal move just for 6 months to assist the trace department then I went back to call center after 6 months

Education

GRADE 12 -

ATHLONE GIRLS HIGH SCHOOL

BA - TOURISM DEVELOPMENT

UNIVERSITY OF JOHANNESBURG

Skills

  • Cabin Setup
  • Onboard Customer Service
  • Customer service
  • Emergency response
  • Safety procedures
  • Safety Briefings
  • Conflict Management & Resolution
  • Conflict resolution
  • Issue Resolution
  • Relationship Management & Maintenance
  • Client engagement
  • Stakeholder Engagement
  • Team collaboration
  • Adapt easily to new environments
  • Leadership & Management
  • Strategic planning
  • Process Improvement
  • Interpersonal Skills
  • Relationship-building
  • Conflict resolution

Languages

  • English
  • Setswana
  • Isizulu

Personal Information

  • Date of Birth: 03/05/90
  • Gender: Female

Languages

English
First Language
Zulu
Beginner
A1
Setswana
Beginner
A1

Timeline

Cabin Crew Member

South African Airways
02.2025 - Current

Teacher's assistant

WEST RIDGE HIGH
06.2020 - 11.2020

Flight Attendant

COMAIR LIMITED
08.2016 - 06.2022

Trace Agent

NEDBANK
01.2015 - 06.2015

Call Centre Agent

NEDBANK
05.2013 - 06.2016

GRADE 12 -

ATHLONE GIRLS HIGH SCHOOL

BA - TOURISM DEVELOPMENT

UNIVERSITY OF JOHANNESBURG
LESEGO MAKOLA