Shanice Allyssa Pennels
Cabin Crew
Johannesburg
Summary
Dynamic and dedicated Cabin Crew Member skilled in cabin safety and exceptional customer service. Proven ability to enhance passenger satisfaction through proactive problem-solving and effective communication. Committed to maintaining a safe environment and ensuring compliance with airline policies, while delivering outstanding in-flight experiences.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Cabin Crew Member
Mango Airlines
11.2012 - 03.2015
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
Passenger Service Agent
Bid Air Services/ Mango Airlines
05.2012 - 10.2012
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
Passenger Handling Course - Aviation
EPT Aviation Academy
Johannesburg 04.2001 -
Cabin Crew License Training Course - Aviation
EPT Aviation Academy
Johannesburg 04.2001 -
Skills
- Cabin safety
- First aid/AVMED
- Customer service
- Cabin crew license number: 0272418971
- Dangerous goods
- Safety and Emergency response training
- Fire fighting
- Ditching
- Passenger assistance
- Reliability and punctuality
- Food and beverage service
- Grooming and personal hygiene
- Cabin preparation
- Strong work ethic
Timeline
Cabin Crew Member
Mango Airlines
11.2012 - 03.2015
Passenger Service Agent
Bid Air Services/ Mango Airlines
05.2012 - 10.2012
Passenger Handling Course - Aviation
EPT Aviation Academy
04.2001 -
Cabin Crew License Training Course - Aviation
EPT Aviation Academy
04.2001 -
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